Phone Power problem: No incoming calls

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DigDug:
I signed up with PP two weeks ago and ported my phone over shortly after. This past week I've been affected by an audio issue whereby noone on the line could hear the other (bi-directional). I am also convinced that some incoming calls were not making it through. A look to twitter revealed several people complaining about this as well over the past couple months.

The surprising thing, to me, was not the outage necessarily, but how uncommunicative PP was regarding it. Each morning PP would tweet that a "small" percentage of their users were suffering "one-way" audio issues. I think they were inaccurate on both counts. And apart from these once-a-day tweets, there was nothing - no response to customer tweets, no assurances of any specific efforts at resolution.

I'm glad this happened when it did, since I am within my 30-day period.

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