Anveo - *99 Always Busy?

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threehappypenguins:
I can't figure this out. I want to access the voicemail for Anveo, but no matter what I try, *99 gives me the fast busy signal (reorder tone). When I check the history on the Obi, it doesn't show anything; no attempted access to *99... nothing. I have Anveo set up on sp3.

Here is what I have done:

1. For the Call Flow, they already had a bunch of stuff set up for me. It goes START (Configure me to block unwanted callers) > DELAY (let it ring for 3 seconds) > GOODIES (Detect Fax, VM Access, DISA) > SIP > Voicemail

2. Under Speed Dial 8 in the Obitalk portal, I have sp3(*123) and under Speed Dial 7, I have sp3(*99). In the OBi Expert, for Code29, I have *123, Change VM Greeting, call($spd[8]) and under Code40, I have *99, Voice Mail, call($spd[7]).

In my Anveo account, when I go to PBX > Voicemail Boxes > edit > Phone Access (tab), it says, "You can access voicemail by dialing *99 from your SIP phone or by calling your phone number (must be configured with Goodies call control). Simply provide voicemail box number and password. Note that you need to use Goodies Call Flow item in your Call Flow." I left the default Voicemail Box Number as 100.

If I go into the Callflow and edit the Goodies, and when I click on the Voicemail tab in the Goodies, it just says, "No additional options." On the General tab in the Goodies, it says (about the voicemail): "Goody 2. Listen to your recent Voicemails; To access Voicemail through Goodies, simply configure a desired Voicemail Call Control
by selecting configurational options on 'Phone Access' tab." So... I've already gone to the 'Phone Access' tab, and the phone access tab tells me to go to the Goodies. And when I go to the Goodies, it tells me to go to the 'Phone Access' tab. This is confusing!

If I go into the Callflow and edit the Voicemail through that, it brings me to the same page as PBX > Voicemail Boxes > edit.

*123 works completely fine (it shows up in the Obi as well). I have a custom recorded message using that. But *99 just. Won't. Work.

threehappypenguins:
By the way, does anyone know how to get rid of that annoying, "Please record your message after the beep. When finished, press the # key," that is after my voicemail greeting when a person calls? I just want it to be my voicemail greeting, then the beep.

Shale:
To check voicemail, if Anveo is default line, press *97#
If Anevo is not your default **2*97# (if Anvio is SP2)

For voicemail message change, if you use Flow Control, edit your active Flow Control, click on pencil icon of your Voicemail element, Edit Profile. See General tab, Voicemail Greeting and make your changes. Save.

threehappypenguins:
Well that was ridiculous. I don't understand why Anveo would say to use *99!!!

I tried **3*97 (didn't need #) and it worked fine. So I changed Speed dial 7 to sp3(*97). I tried changing Code40 in the star codes to *99, Voice Mail, call($spd[7]), but I still got the reorder tone. So then I changed Code28 to *98, Voice Mail, call($spd[7]) and it worked fine.

Weird.

AlanB:
*99 allows you to any voicemail account and requires a password. *97 doesn't require a password. For many business accounts I would think *99 is more appropriate. For us home users *97 is easier although less secure.

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