can't use multiple phone numbers on phone port 2 like phone port 1 on obi202
evergreen:
I currently have a phone power account with a phone number and a cloned number and while I am able to call out and receive calls from both numbers over phone port 1, I can only call out and receive calls from one of the two phone numbers over phone port 2 of my obi202. I had tried troubleshooting by simply swapping cables and I confirmed that the issue lies in phone port 2 of the obi device. Any assistance with making phone port 2 as functional as phone port 1 would be much appreciated. Thank you.
Shale:
Go to your Obi Dashboard. Click on the SP that is not ringing both lines as you desire. Tick both boxes on the "Incoming Calls Will Ring On" line so that calls will ring both lines. Click Submit.
drgeoff:
I don't fully understand evergreen's problem as he has not said how he is selecting the number to call from.
Shale's answer may fix the incoming calls but it does nothing about the inability to call out from both numbers on phone port 2.
Shale:
Quote from: drgeoff on May 12, 2014, 10:48:14 am
Shale's answer may fix the incoming calls but it does nothing about the inability to call out from both numbers on phone port 2.
You are right. I mis-read. What he is describing sounds like a hardware failure. If it is a hardware port failure I might expect a symptom of not getting a dialtone when picking up phone 2.
Or if dialtone is heard, what does dialing from line 2 ***0 do?
drgeoff:
No, the hardware is OK as evergreen is able to make calls from phone port 2 on one of his two numbers.
I wonder if he is using 2-line phones. The port 1 jack supports those. Port 2 jack does not.
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