Anveo issues - not good choice for set and forget
wadewood:
I manage a Obi device for phone service for an elderly relative. We had used Obi/GV for a while with no issues. I had used Anveo for the e911 service, so when it came to to select a GV replacement, I selected Anveo. I provisioned Obi device and things looked fine. But then sip scanners kept calling and ringing the number at all hours - fail #1. Anveo then announced they had solved this but obi would need to be reprovisioned. So I walk through these steps and phone will not connect to Anveo. I tried everything and eventually had to do a hard reset on Obi, which is very tough for elderly relative to do (I manage this remotely) - fail #2. After hard reset and reprovisioning it worked fine for a few days. This morning the relative calls me and says she has no phone service. I check status online at Anveo and sure enough device is not connected and I can't get it to connect - fail #3.
At this point, I will try to obtain refund and will look elsewhere. If you are looking for a set and forget voip replacement for GV on Obi, I suggest not using Anveo.
AlanB:
I would have to disagree with some of your comments.
One, the provisioning has been changed, so SIP protection is now supposed to be included. Two, you don't know for sure yet that the latest problem is related to Anveo. I suggest you update us once you troubleshoot.
Finally, in a sense there are two completely separate Anveo products. One is the Anveo for ObiTalk product which has controlled SIP access and requires automated provisioning. Anveo's standard offerings are not so tightly controlled and can be provisioned manually.
I would agree that Anveo is not a good choice for anyone who wants a lot of "hand holding". They have some powerful features, but not a high level of customer support to go along with it.
wadewood:
OK one possible scenario is that there is something wrong with the Obi 100 device itself. I took the relative's Anveo account info and put it into SP2 of the Obi device at my house. It worked fine. I'm able to manage device through the web, so it should have a good connection to internet, which means it's a not a connection or cable issue.
I'm not 100% convinced my relative was able to do the hard reset correctly with paperclip. Is there anyway to to perform hard reset remotely?
zorlac:
I think ***81 on the handset will do it too.
drgeoff:
http://www.obitalk.com/forum/index.php?topic=28.0
Applicable to other models as well as 110.
Navigation
[0] Message Index
[#] Next page