Anveo issues - not good choice for set and forget
wadewood:
Since Anveo would not respond to my support ticket to close the account, I did dispute the charge. I guess they received word from Paypal that charge was being disputed and they sent an email with this:
"Please note that we take fraudulent activity very seriously and use of charge-back without following our dispute resolution procedure is in violation of Terms of Use."
JH2011:
Quote from: wadewood on May 24, 2014, 07:29:48 am
Since Anveo would not respond to my support ticket to close the account, I did dispute the charge. I guess they received word from Paypal that charge was being disputed and they sent an email with this:
"Please note that we take fraudulent activity very seriously and use of charge-back without following our dispute resolution procedure is in violation of Terms of Use."
Anveo are idiots to call their own customers "fraudulent". They should look in the mirror to see what fraudulent really means. You can ignore that email (I did too) and proceed with documenting everything on Paypal - you'll get your refund.
Paypal's terms are the only terms that matter. Paypal calls the shots.
MikeHObi:
Quote from: wadewood on May 24, 2014, 07:29:48 am
Since Anveo would not respond to my support ticket to close the account, I did dispute the charge. I guess they received word from Paypal that charge was being disputed and they sent an email with this:
"Please note that we take fraudulent activity very seriously and use of charge-back without following our dispute resolution procedure is in violation of Terms of Use."
From Anveo's Terms of use
http://www.anveo.com/consumer/legal.asp
Quote
16. CHARGEBACKS:
You acknowledge and agree that all credit card transactions (payments) are final once completed. We strongly discourage the use of charge backs. If you believe that your account was charged fraudulently or erroneously you must follow our dispute procedure 1) contact our customer support department via email at customer.support@anveo.com with 'chargeback' in the subject line. You must provide the following information a) your name b) your contact information c) last four digits of the credit card number in question d) name on the credit card e) Anveo account number f) the date when the credit card transaction occurred and g) the total amount charged to the credit card. You will be contacted by Anveo customer support representatives to try to resolve the matter. 2) If you did not reach an agreement with our customer support representative, you must then contact our legal department via email at legal@anveo.com to try to resolve the matter. If you take actions to reverse your Account charges with your credit card company or payment processor for any reason without first following the dispute procedure set forth herein, we reserve the right to pursue you legally through an attorney and or/collection agency and any other means for damages, including, among other things, fraud.
Essentially you violated their terms of use by having a charge back done and as such they may "pursue you legally through an attorney and or/collection agency and any other means for damages, including, among other things, fraud."
Note their actual options may be limited by the requirements of Paypal, as well as your local laws.
JH2011:
Quote from: MikeHObi on May 25, 2014, 08:11:04 pm
Quote from: wadewood on May 24, 2014, 07:29:48 am
Since Anveo would not respond to my support ticket to close the account, I did dispute the charge. I guess they received word from Paypal that charge was being disputed and they sent an email with this:
"Please note that we take fraudulent activity very seriously and use of charge-back without following our dispute resolution procedure is in violation of Terms of Use."
From Anveo's Terms of use
http://www.anveo.com/consumer/legal.asp
Quote
16. CHARGEBACKS:
You acknowledge and agree that all credit card transactions (payments) are final once completed. We strongly discourage the use of charge backs. If you believe that your account was charged fraudulently or erroneously you must follow our dispute procedure 1) contact our customer support department via email at customer.support@anveo.com with 'chargeback' in the subject line. You must provide the following information a) your name b) your contact information c) last four digits of the credit card number in question d) name on the credit card e) Anveo account number f) the date when the credit card transaction occurred and g) the total amount charged to the credit card. You will be contacted by Anveo customer support representatives to try to resolve the matter. 2) If you did not reach an agreement with our customer support representative, you must then contact our legal department via email at legal@anveo.com to try to resolve the matter. If you take actions to reverse your Account charges with your credit card company or payment processor for any reason without first following the dispute procedure set forth herein, we reserve the right to pursue you legally through an attorney and or/collection agency and any other means for damages, including, among other things, fraud.
Essentially you violated their terms of use by having a charge back done and as such they may "pursue you legally through an attorney and or/collection agency and any other means for damages, including, among other things, fraud."
Note their actual options may be limited by the requirements of Paypal, as well as your local laws.
>>> Essentially you violated their terms of use by having a charge back done
Nobody "violated" anything except Anveo in taking money and not providing service or support.
Anveo's "terms" are absolute garbage... like their service.
MikePA:
Quote from: JH2011 on May 26, 2014, 03:51:20 am
Nobody "violated" anything except Anveo in taking money and not providing service or support.
Anveo's "terms" are absolute garbage... like their service.
With arrogance and the inability to understand English any action can be rationalized.
Name calling will be next.
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