vestalink minutes used woe
meerkat:
Does anyone notice Vestalink does not reset your minutes allowance to the monthly plan subscribed?
Today is May 13, my minutes left, reported by the web or dial 646 = my monthly minutes (500) - total minutes I used since I subscribed in Mar! The 500 minutes is essentially becomes a life time minutes
giqcass:
I have not heard of this particular issue. I recommend contacting them directly. They do not participate in this forum as often as they used to.
meerkat:
Quote from: giqcass on May 14, 2014, 04:38:26 am
... They do not participate in this forum as often as they used to.
Thanks, I find them do not ... a lot of things as they used to. Since contacting them directly -- indirectly in fact as only email contact, 21 hours ago, the issue is still to be resolved.
giqcass:
Like many they entered this arena with vim and vigor. The day to day reality of running a business has set in and their exuberance has waned. Hopefully the lack of attention here means they are busy behind the curtain moving forward. I have seen this pattern with other companies. Some are still around and some are not.
ceg3:
Quote from: meerkat on May 14, 2014, 09:16:15 pm
Quote from: giqcass on May 14, 2014, 04:38:26 am
... They do not participate in this forum as often as they used to.
Thanks, I find them do not ... a lot of things as they used to. Since contacting them directly -- indirectly in fact as only email contact, 21 hours ago, the issue is still to be resolved.
Don't let the naysayers overly concern you. Lots of users have their favorites and others they seem to enjoy putting down. Vestalink is going through huge increases in subscribers and according to their recent blog posting http://www.vestalink.com/blog/ their business has increased to 30 times what it was before all this started. They stopped being as active in the forum or being available in chat a while back, but I think you can rest assured they are using that time to keep up with the incoming new users and keeping things running smoothly, not taking a break. It is of course a little frustrating not getting an immediate response, but I feel certain that's due to the temporary heavy load and not because they are ignoring you. Hang in there.
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