vestalink minutes used woe
Rick:
Quote from: giqcass on May 14, 2014, 09:38:46 pm
Like many they entered this arena with vim and vigor. The day to day reality of running a business has set in and their exuberance has waned. Hopefully the lack of attention here means they are busy behind the curtain moving forward. I have seen this pattern with other companies. Some are still around and some are not.
Another reason to not port your number, simply forward it, and wait for the dust to settle.
nkolodij:
I have sent 3 emails, 1 last week and 2 yesterday. I received 2 responses within minutes and 1 was 3 hours. Do you send emails to support@vestalink.com ?
meerkat:
Yes, they made a canned reply, mentioning the minutes = in + out (and of course I know). I replied with call logs, dead silnce so far after 18 hours.
I made 18 minutes call total (I round up seconds as minute too), so the web site says I used 160 minutes still.
meerkat:
It turns out my account minutes reset date is not near the end of month (although I subscribed at mar 31), that's explains why my total 19 minutes used since Apr 29 is not reset and is still reported as 161 minutes.
Confusing. kind of slow to address my question but eventually, Ryan did a good service, no error on vestalink side
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