Can't make outgoing call with Anveo Obi special package

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cwzkevin:
Hi, here is my case:

Signed up the Anveo Obi special Basic Package and ported my google voice number to Anveo last night. But I can't make outgoing call this morning after the google voice number have been ported to Anveo. It informs me negative balance when I dial.

So, I looked it up in Anveo account Transactions history. After I paid the $39.99 charge for the special package with paypal, I had $0.05 balance as a bonus. But later on, when the porting from google voice was actually happening, there is a charge of $0.25 to my account making the account balance negative, which is -0.20. What is this "Phone Number subscription"? I googled it, but can't find any information.

15-May-2014 00:25:56   Porting Fee   $0.0000         this account    +1XXXXXXXXXX
15-May-2014 00:25:54   Phone Number subscription   -$0.2500    this account    +1XXXXXXXXXX - 1st month prorated
15-May-2014 00:25:54   Phone Number subscription   $0.0000    this account    +1XXXXXXXXXX - Setup
14-May-2014 23:12:47   Bonus deposit   $0.0500         this account    bonusFor sure, I can put $0.20 to the account right away to fix it, but, what is it exactly?  ??? Will I be getting it every month? Thanks!  ::)

Shale:
See if reply to your other post helps.

cwzkevin:
Quote from: Shale on May 15, 2014, 08:39:29 am

See if reply to your other post helps.

I don't know about the package, but I would check any email you were sent after sign-up to see if there are now different credentials. My thought is that you have a new account, and the balance was transferred from the old account.


Thanks! I didn't have any account with Anveo before. And, the transactions history also shows my beginning balance as 0.00000.

My concern is if I will be paying the "Phone Number subscription" every month? Because at the last column of the 2nd line of the table, it shows "1st month prorated". Does it mean it is going to be every month? Thanks again.

c3c3:
As long as there is only one phone number in your account, that's a one-time event for porting in the number.

cwzkevin:
Quote from: c3c3 on May 15, 2014, 08:51:45 am

As long as there is only one phone number in your account, that's a one-time event for porting in the number.


Good to hear! Thanks c3c3!

Sorry if it is not an appropriate question, just want to make sure! Thanks!

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