Trouble with Anveo
einandrew:
Quote from: Jackson on May 15, 2014, 03:03:58 pm
Quote
I did notice that my SIP is showing "registered" instead of "connected"
"registered" is correct.
So I think I fixed the issue. Before, I deleted the configuration for google voice because I thought I was soley using anveo. When I just re-added it, my calls went through. Anveo also reflected this on my call log and total minutes. I think it has something to do with me porting my number over I guess?
John1000:
Hi Again:
Its working. The 25cent charge went away and the service works as it is supposed to. I did not change configuration, settings or anything like that. I wrote Anveo a ticket saying that I was going to file a complaint with Paypal for failing to deliver the service. I quess it takes them some time respond. Its a lot of frustation over 25cents when the fix is that simple. Oh well. You would have thought they have seen the problem before and had a global fix. I hope this is last glitch.
Thanks for the help.
John
Babs:
I had the same problem in May and had to use my free ticket to get them to take care of the problem. However, today I can not make or receive calls--they tell me the account balance is again too low. I can't send a ticket because my account is too low. I can only pay $20 to get the phone working again. I paid for the basic service and got my receipt and was supposed to be paying $3.33 per month. Incoming calls are free and I know I haven't used up my monthly minutes. Any suggestions?
c3c3:
$3.33/month is already prepaid for the year, so that's not the issue. My guess is that you have used services not covered by the prepaid plan, so you need to bring the account balance back to positive before you can continue.
Shale:
Go to the account transactions report, and click Generate.
https://anveo.com/reports.asp?report_code=report.account.transactions
You may want to change the date range, since the default seems to be from the beginning of the current month.
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