Hi
I am having some trouble with Anveo. I ported a number from Google Voice just yesterday, Paid for a year, Setup went fine, everything seems to check out, SIP looks ok and I am online, but the account shows an additional 25 cent fee for "phone number subscription". Since the account is shows a negative balance it refuses to take incoming or make outgoing call. According to the recorded voice when I try to make a call "the balance of your account is too low". Anveo did not respond to the ticket. The phone support in the billing office hangs up after sending you through the full tree. The only option seems to be adding more money to the account is in $20 increments through Paypal.
Couple of questions:
Is Anveo always this bad to deal with?
Does anyone know what a "number subcription fee" is?
Is there a work around for covering the .25 fee? I don't want to give them an additional $20. That may just be throwing good money after bad. I am not impressed with anything about the service.
Does anyone know of a way of contacting Anveo that they will respond to?
I ported my Google Voice number to them and I am afraid if I terminate the service I will never get the ported number back. I am getting pretty close to contesting the $39 charges through PayPal and starting over with a new number and a new carrier.
Thanks for any help anyone can give. I am kind of frustrated because I need the phone and have spent several hours trying to resolve the issue already.
John