Unable to Add Device - support FAQ not helpful
helpme:
Quote from: drgeoff on May 16, 2014, 07:23:53 am
Try pinging the OBi from your computer. You won't get anywhere until that works.
drgeoff: have a same problem as VOIPsmasher --"failure to connect to device". how do we ping the obi from the computer? thanks!
drgeoff:
Quote from: helpme on May 17, 2014, 07:07:44 am
... how do we ping ...
http://pcsupport.about.com/od/commandlinereference/p/ping-command.htm
and to get the OBi's IP address dial ***1
helpme:
My Obi110 is back up and running with PhonePower
Not sure what happened. Heard that distinct, flimsy clicking sound of a factory reset coming from the device. Checked the LEDs. Found the power LED to be steady green for the first time since this started.
Logged on to my account and added a device. On the second attempt, it was recognized. Resynced PhonePower. Calls are now going through again.
After earlier installing the PhonePower softphone on my PC to have, at least, some telephone connectivity, I abandoned further troubleshooting efforts. Guess the Obihai elves were hard at work in the background and solved the issue. If that's the case--thanks, mates!
So, VOIPsmasher, there is hope for you yet. Good luck!
VOIPsmasher:
Quote from: drgeoff on May 16, 2014, 07:23:53 am
Try pinging the OBi from your computer. You won't get anywhere until that works.
I'm unable to ping the Obi100. Its IP address is currently 192.168.0.103. If I type "ping 192.168.0.103" CMD changes it to "192.168.0.102" and says "Destination host unreachable."
I can ping other devices on my network fine. First, why would it change the IP address while I'm pinging and second, any idea why I can't connect? .102 is the computer I'm pinging from.
I should note the Obi100 shows up in two places on my Archer C7 router administration page. The first place is under "DHCP Clients List" and the second place is under "Forwarding" UPnP. For good measure I just disabled UPnP on the router and factory reset Obi100 and restarted the router, no difference.
The Obi100 is connected to a switch, and as I mentioned in a previous post it was working for months with this network configuration so I'm baffled as to why it won't connect anymore.
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