Phonepower is terrible! Makes Obi unusable
retiredrobb:
I used my 202 with GV for over a year with few complaints from people on the other end of the line. After switching to Phonepower 2 weeks ago, EVERYONE complains I'm breaking up, warbly, or robotic, and says "What?" over and over, so I have to use my pay per minute cell.
And no support from either company yet. Guess I'll sell my Obi and go with Ooma.
AlanB:
I don't use PP, but they have generally been getting good reviews on call quality.
Before ditching your perfectly good Obi, do a factory reset and reprovision PP.
jdubner:
My experience parallels that of retiredrobb -- occasional poor call quality since I switched to PP more than a month ago.
I opened a support ticket and there was an initial email response but then nothing.
Hollywood:
I originally had Ooma which worked fine, but I was getting a LOT of telemarketer calls, so I switched to GoogleVoice. It too worked great. Since GV will no longer work with our OBI (mine is an OBI110), I switched to VIOPo. I now have the exact same complaints as the original poster. The "other party" complains my voice is breaking up. VOIPo customer support did a remote desktop connection and opened some ports on my modem/router. It didn't help.
I don't believe PhonePower or VOIPo have generally bad service or they wouldn't have any customers. I have Time/Warner internet with 15/1 mbps speed that worked with NetTalk, Ooma, and GoogleVoice/OBI110.
I'm at a loss as to where to look. Any ideas will be appreciated! :)
jlynnwatts:
I found that I could only get Phone Power to work when I properly reset the Obi device. You might try following these steps...
1. De-couple sevice provider from SIP1 and SIP2 on the Obi100.
2. Delete the Obi100 from ObiTalk.
3. Using a paper clip, hold the reset for 15-20 seconds until you get a fast blinking green light and finally a red light to finalize the factory reset.
4. From ObiTalk, Add New Device.
5. Enter the "**5-xxxx" code from your phone handset to register the factory reset device with ObiTalk.
6. Step up PhonePower as the new provider on the Obi site.
(this is a modified sequence similar to the one that "BHochstrasser” gave us earlier on this forum)
After this reset was implemented, my Phone Power has seemed to work well for over a month. I added another account about 2 weeks ago for my wife in the same manner. It has also worked without problems. We are both pleased with the quality of the Phone Power connection.
Hopefully this will help to clear up your connection with Phone Power.
JWatts
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