Phonepower is terrible! Makes Obi unusable
Harley:
About as good as google was, that's great, isn't it. I have found phonepower to be very helpful I had a problem with my phones and connection and it was driving me nuts, guess what, it was my fault so don't blame anything on someone else before you make sure the fault wasn't your to start with, just saying. With PP you can at least chat and work with them on a problem and that's far more than can be said of other voip providers. There service and price is also pretty good and in fact excellent for me so far.
awriter:
Quote from: retiredrobb on May 15, 2014, 03:54:42 pm
After switching to Phonepower 2 weeks ago, EVERYONE complains I'm breaking up, warbly, or robotic, and says "What?" over and over, so I have to use my pay per minute cell.
And no support from either company yet.
Gotta say, my experience has been so good I don't miss the old GV at all. Before I deleted my Obi 100 device I followed the PP wiki and disabled a feature on the LAN menu of my router. [side note: the PP wiki lists advice for setting up most routers currently out there for use with PP].
I also wrote to Obi support and asked them to upgrade my firmware, which they did.
Then I followed PP's 'sync' instructions, was up and running in minutes, have had even better clarity than before, and two new perks: I now see the ID of my caller, not just their phone number -- and I no longer have that 15 second lag when I picked up the phone and had to say 'hello? hello? hello?' three times before my caller heard me.
Third perk: I have two GV numbers. I don't use the second one for anything but occasional incoming, so I logged into that account and forwarded that number to PP, too. Works like a charm.
Almost forgot: MAJOR perk #4 -- their Android app for my phone. If I'm anywhere out w/wi-fi, I can use their app to call anyone without using cell phone minutes. And in the house, because you can make two concurrent calls, I really have two phones to use to call out at the same time, again without having to use up minutes. Seriously... what's not to like?
As to CS - wow! By phone or chat they are incredibly nice, professional and responsive. That means a lot to me, to have a human on the other end when I need it, and was the main reason I chose PP over Vestalink.
The only downside I've had is that despite getting a free DID from IPcomms with unlimited incoming, and despite spending 2 hours with IPcomms tech trying - we cannot figure out how to set up SP2 with the DID. We've gone the easy way and the manual way and each time it says 'configured' but NOT registered - and worse - SP1 (PP) then shows that stupid Red Error message. PP tech swears the problem isn't on their end, and for all I know the 100 can't handle it, but that's why I finally gave up and just forwarded the other GV number to my PP number.
But as far as I'm concerned, if PP keeps up the good work and doesn't raise prices, I'll be their customer for a long time. :)
Echo:
Quote from: jlynnwatts on May 15, 2014, 06:14:44 pm
I found that I could only get Phone Power to work when I properly reset the Obi device. You might try following these steps...
1. De-couple sevice provider from SIP1 and SIP2 on the Obi100.
2. Delete the Obi100 from ObiTalk.
3. Using a paper clip, hold the reset for 15-20 seconds until you get a fast blinking green light and finally a red light to finalize the factory reset.
4. From ObiTalk, Add New Device.
5. Enter the "**5-xxxx" code from your phone handset to register the factory reset device with ObiTalk.
6. Step up PhonePower as the new provider on the Obi site.
(this is a modified sequence similar to the one that "BHochstrasser” gave us earlier on this forum)
After this reset was implemented, my Phone Power has seemed to work well for over a month. I added another account about 2 weeks ago for my wife in the same manner. It has also worked without problems. We are both pleased with the quality of the Phone Power connection.
My PP worked for awhile then wouldn't ring when I called it. After calling out, it would ring for a while then not. Same with power cycling, so I followed the above steps except didn't see out how to delete the device from Obitalk.
I re-subscribed to PP and it worked. Then I re-subscribed to voip.ms on SP2 and it worked but the PP stopped ringing flat. I went into expert mode and found some PP things that had v.ms data in them.:o One was InboundCallRoute data that was longer than its little window. When I scrolled out to the end, there was the v.ms account number. After I fixed that the next morning, both are working well.
So here's another thank you for the paper clip reset instructions. ;D
zorlac:
"So here's another thank you for the paper clip reset instructions."
Doesn't ***81 on the handset accomplish the same thing?
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