Anveo / GV Number Disconnected
rklarman:
I ported from GV to Anveo due to the whole XMPP going away. Anyhow, I have had my number with Anveo for a week now and people who call get a message stating that the number has been disconnected. So far, this is only happening when people call who use Comcast as their VOIP. I opened a ticket with Anveo, but their "Free" support turnaround has a response time of 24 hours or more. Hopefully they can get this sorted out.
AlanB:
I would suggest that yo have a Comcast user request support. I bet it is a problem on their end. Probably and out of date database.
Shale:
I would not be surprised if the stale cache at Comcast has been updated by now.
rsnyc:
I just posted a similar probem before I read this post. A friend of mine also claims that my number is disconnected even though others call me fine.
c3c3:
My number was ported from GV to Anveo in March. Localphone had an issue calling my number with a specific outbound caller ID. Some calls took about 40 seconds before the phone would start ringing. Localphone tech support reproduced the problem and took the problematic carrier out of the route.
When I tried Future9 calling my number, some calls took over 25 seconds to connect, and some calls would not connect at all. Future9 said it's Anveo's problem with porting, but I have no problem with calls from landline, cellphone, and my new GV number.
If your number works fine with other sources, then those people who cannot reach you should contact their providers (Comast in this case).
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