outgoing call service order
azrobert:
The last rule "{(Mpli):pli}" in the Phone Port OutboundCallRoute points to the Primary Line.
When the Primary Line is set to Trunk Group 1:
(Mpli) points to TG1 Digitmap (Mtg1)
pli points to TG1 Trunk tg1
So {(Mpli):pli} is the equivalent of {(Mtg1),tg1}
Defining Trunk Group 2 basically does nothing unless you add {(Mtg2),tg2} to the Phone Port OutboundCallRoute, so it looks like you are using Trunk Group 1.
The question is why doesn't it work if Trunk Group 2 is not defined?
How do you configure your OBI? Do you login directly to the OBi via the web interface or do you use OBiTalk?
skipro:
I use OBitalk.
I get, "No service configure error" message with Trunk Group 1 which I have set to SP1, Sp2, Sp3, Sp4.
DigitMap for both TG1 & 2 is the same, default, (Msp1)
azrobert:
"No service configure error" indicates the trunk you're routing a call to is not defined properly.
Your Trunk Group routes calls to all SP trunks. Do you have a valid provider defined on all your SP trunks?
skipro:
SP1 is primary outgoing [and only outgoing]. It works.
I set "ToneOnPrimaryServiceDown" to SIT3 so I know if the line is ok/active.
To test Trg1 I set Trg1 & 2 to SP1 only. Trg1 gets error msg, Trg2 works. This was consistent with the testing below, Trg1 did not work, Trg2 did work.
Did a bunch of testing and this is what I found:
If there is only I item [SP1] I did not get a dial tone, but SIT. Still works even though the line shows nonfunctional via tone.
If I add a second item, even a nonfunctional item to TG, it works.
If I added it after the functional item [SP1], I get dial tone, as I would expect.
If I added a nonfunctional item before the functional item [SP1], I get a dial tone, which I would not expect since first line is nonfunctional, and it requires directing the dialing to SP1 via **1.
It seems to "partially" work in that it works but it needs to be directed to SP1 [**1], it does not automatically redirect the call.
If I have "BT, sp1" with no BT device, I get SIT, as expected since 1st item [BT] is nonfunctional, and it works without requiring **1. The dialed number passes to second device automatically, as expected.
Seems to be a lack of consistency.
After all the testing, Trg1 finally started to work for no apparent reason. Was this a problem with OBi's servers not working properly?? Hope it lasts.
I am replying only to pass on the pattern I discovered in case it may help someone else.
Thanks azrobert for your help.
azrobert:
FYI when you dial **1 the trunk group does not route the call.
Rule {(<**1:>(Msp1)):sp1} in the Phone Port OutboundCallRoute will route the call.
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