ring.to will not work with existing OBi devices (purchased prior to 5/1/2014)
dircom:
Cell phone quality is not as good as landline quality, so making that comparison is apples to oranges.
It's speculation on your part that they are lying
I don't believe Obihai is the same company as Ring.to, so I don't see how pointing to another companies website is poor customer service.
If you buy an Obi @ Amazon, Amazon takes a cut. Don't see how Obihai is making a killing selling these. I think OBi's are a great technology. I ported my landline to a VOIP provider and enjoy caller id, call blocking, phone book, , the ability to take my obi to a vacation house and take my # with me, the ability to make two calls at once from the same number (using a 202 or 200 device) + Obi to Obi calling. (at a cost per month less than the cost of taxes I paid my cable provider) And I still use GV for "extra"
numbers in other cities.
I do wish all the whiners would go away.
giqcass:
Quote from: Talha on June 16, 2014, 06:11:57 pm
Yesterday I emailed OBIHAi to express that frustration over the fact that they will not support Ring.to on old devices. I was shocked when I received their reply, it was extremely and unbelievably rude. I could not believe that any business can treat a customer like that, I receive better service at a convenience store.
For the explanation, they directed me to a link which basically states that Ring.to can not support that many accounts. I believe it's a big fat lie. Groove IP migrated all their customers to Ring.to and it was simple and straight forward.
I was planning to buy several obihai devices but I'm glad that I contacted their customer service before I did that, because I will not buy any now and will probably sell mine on Ebay. I would rather pay a small fee for a company that treats you with a little decency. And there are multiple options available, most of the cell phone companies have unlimited plans. Scratch wireless, for example, is a free service as long as you are in a wifi area, all over the world. Good riddance OBI.
Lets see, you emailed them and they sent you a link to the answer. That's poor service because the answer was not what you wanted it to be? Should Obi twist the arm of another company on your behalf? Hey I have an idea.
Go to the Ring.to website.Make a suggestion that they expand to older Obi devices.Come back here.Give us a link to that suggestion.Many of us will vote for the idea.Ring.to will see how much we want it.Ring.to will probably try to implement it.OR
Do more pointless whining to people that can't help you.
Gonzo:
OBI. YOU SUCK!!!
Not only does this company care zero for its customers that purchased devices when they were nothing but also limiting the alternatives like ring.to only available for newly purchase devices. And now, adding to the insult, they are actively marketing to people like me with emails trying to get us to go and buy new devices taunting that they work with ring.to and it is free:). WHAT A LOAD OF CRAP!!
I will not buy Any Obi devices EVER. There are alternatives to Obi and when a company makes these crappy "for profit" choices and leaves the customer base hanging, we have the perfect right to go and take our business elsewhere. I am hoping others that feel the same, which I know are many, also make their voices sound loud and clear and act with their pocketbook to make Obi understand you don't crap all over your customer base.
My Obi devices are going on eBay or to the trash..... Here is an excerpt of their marketing email to me today....
"Free Calling with RingTo
We are happy to announce that RingTo is now available as an OBiTALK Approved Service Provider.
RingTo’s Internet (VoIP) phone service provides FREE calling to North American numbers. To use RingTo, you must move (or port) any valid mobile, land line or VoIP service phone number to RingTo. RingTo allows you to untether your phone number from a single endpoint phone and use it freely to ring multiple phones – including the one attached to an OBi device.
...
The RingTo offer is for specific OBi devices purchased after May 1st 2014."
FAT CHANCE OBI. YOU WILL NOT GET ONE MORE PENNY OUT OF ME......
Gonzo:
And to all of you that think that a consumer valid complaints are whining, I think it is better to speak for what you believe than drinking the coolaid of whatever marketing positioning a company like this one wants to sell you.
If you agree with the way Obi has acted, great, keep buying and using their products and advocate their products. I will do the opposite because to me it is clear that they made a for profit decision and chose to push their older customers to buy new devices if they want to have a similar level of service as they had when they originally purchased these devices.
As a product manager in high tech, I will tell you a rule a good product manager has.... You incentivize customers to move to newer products, models by offering new features!. You don't do it by taking advantage of external limitations (like google discontinuing their protocol) to then limit the choices of customers so they buy a new device. Get the difference? Probably not!
giqcass:
Quote from: Gonzo on June 29, 2014, 01:43:30 am
And to all of you that think that a consumer valid complaints are whining, I think it is better to speak for what you believe than drinking the coolaid of whatever marketing positioning a company like this one wants to sell you.
If you agree with the way Obi has acted, great, keep buying and using their products and advocate their products. I will do the opposite because to me it is clear that they made a for profit decision and chose to push their older customers to buy new devices if they want to have a similar level of service as they had when they originally purchased these devices.
As a product manager in high tech, I will tell you a rule a good product manager has.... You incentivize customers to move to newer products, models by offering new features!. You don't do it by taking advantage of external limitations (like google discontinuing their protocol) to then limit the choices of customers so they buy a new device. Get the difference? Probably not!
I can see no basis for this argument. Obi did not make the decision to stop Google Voice or limit Ring.to support. Ring.to implied it might support older Obi devices eventually, and Google Voice still works on the old Obi devices. As I have said before you need to complain to Ring.to if you want older device support. Based on new tech roll out tactics of Ring.to sister company Republic Wireless a gradual adoption should have been expected from the beginning. I had to wait around a month for an OS update while a randomly selected few already had it. This tactic is employed to help weed out bugs during a trial "in the wild" with real customer use. It reduces what might otherwise be an overwhelming influx of support requests. It also gives them a chance to create FAQ pages and train support staff. A device the service was not designed for is a tricky endeavor.
All of that said if you would like to complain about ObHai there are plenty of actual problems within their power to fix. Whomever/whatever you complain to/about please consider doing it in a way that is constructive.
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