PhonePower Experience so far
CheapSk86:
Almost another month down, and while I am not going to give a Play-by-Play each month that I use the PP service, there are some things that have happened, and things I have learned, that I thought I could share.
As others have confirmed, the call quality is great and there are no delays. I have had 1 dropped call since my last post, but, again, it was while on the same conference bridge as last time and I still can't narrow down whose fault it was. I have made several non-toll-free calls this go-round and they have been very clear and reliable.
I did have a slight issue crop up for a day like others have reported in the past for PP + Obi service. My setup is to spoof my GV number outgoing, and I have my GV number forward to my PP number for incoming. I was receiving email notifications from GV about missed calls, and occasionally my cell phone would ring, but my home line, configured with the service, was not ringing. I downloaded the softphone to my computer and did some test calls from my cell and GV lines and the softphone would ring, but the home phone would not. It turned out to be something with the Obi device, though I am not sure what. I went through the process of re-syncing it through ObiTalk + Phone Power (button on the ASP page "To restore an existing Phone Power account click here") and a restart of the Obi and it was working again.
After it started working again, I noticed my PP number showing up on the phones I was calling, instead of my GV number which I configured initially when signing up with Phone Power. Whatever I did with the restore existing account reset my outgoing number. After searching all over Phone Power's My Account section, I had to contact tech support. Apparently, there is no configuration available for users to setup their spoof number and confirm it. I was hoping for something similar to Google Voice when you configure a forward-to number, but they don't have it. Instead, you have to contact PP Tech Support to have them set the number up, and they said they will only do it once.
Other than that minor inconvenience and troubling experience, everything has been working fine. I have as much faith in Feature Requests as I do in Congress, but I still submitted a feature request to PP for a user controlled configuration to set the outgoing number. Since this hiccup, everything has been working fine again and all my outgoings show my GV number now too.
Oh, I started to set up the voicemail with them to test it out but it disconnected me during the second prompt and I haven't signed back in to configure it again. Minor nuisance but only 1 time occurrence so far so we will see how that goes.
LindaObi:
Can anyone help me? I forgot whether I provided login information when I sighed up Phonepower through OBi website. I am now trying to login to phonepower website (using Obi login info since I forget whether I set up one with phonepower) to see call log or related information but cannot go through. Can I register directly on phonepower website?
Taoman:
Quote from: LindaObi on July 03, 2014, 08:08:48 am
Can anyone help me? I forgot whether I provided login information when I sighed up Phonepower through OBi website. I am now trying to login to phonepower website (using Obi login info since I forget whether I set up one with phonepower) to see call log or related information but cannot go through. Can I register directly on phonepower website?
Been so long I can't remember but I'm pretty sure you can't use your Obihai credentials to login to PhonePower web site. If you have your PhonePower phone number you should be able to make a new login at the PhonePower site and login to your account. One thing you need to do is "enable" your SIP credentials on the PhonePower web site so you can use your Obihai ATA. You do this under the "Modify Services" tab in PhonePower web portal.
Navigation
[0] Message Index
[*] Previous page