No callback ring - HELP
md85260:
I have an OBi110 which I am now using with Phonepower. When I call the Auto Attendant (AA) from my SP1 phone (PhonePower), I connect, enter "3", my PhonePower number (SP1), and #. Get Thanks msg and hang up. The AA _does_ call back according to both OBi110 & Phonepower call logs, but I get no phone ring. After about 30 seconds the AA disconnects, probably due to no voice input. I have Voice Services (AA) PRIMARY LINE set to SP1. Any suggestions on how to get this to work?? Thanks in advance! BTW, calling from my cell phone in my COT also does not work.
drgeoff:
Have you checked the obvious that the called-back number in the OBi call history and the PhonePower log exactly match what is needed to reach your phone?
md85260:
Yes, I enter 240-880-xxxx and OBi AA calls 1-240-880-xxxx. Phonepower log shows call coming from 240-880-xxxx at same time as AA log. As I said, the call does connect for 20 sec., but since I don't get a ring, so the AA disconnects after timeout.
azrobert:
Are you using your PhonePower account to call itself?
If yes, you are creating a loop and I'm not sure it will work.
The original outbound call uses SP1
The call returns on SP1 and the AA gets control
The AA is using SP1 to make the callback
The callback returns on SP1
The callback will have the same CID to route to the AA, but the AA is busy.
I don't know what will happen.
Try changing Voice Services -> SP1 service -> MaxSessions: 4
What happens when you use your cell phone?
Do you get to the AA?
Are you telling the AA to call your PP number or cell number?
Try telling the AA to call your cell.
You can use a speed dial to test the callback function.
Remove PP from COT.
Define a speed dial like this: aa()
Dial the speed dial number.
md85260:
I changed the sessions to 4. No difference; still no ring, but again showing a connect with time out. Here is the log from calling from my cell to AA with cell ringback: even though it shows transfer, there is no ring on my Phonepower (SP1) phone. After callback to the cell and entering option 2 (make a new call), I get "wait while...connected" then silence. BTW, if I enter option 1 (ring phone attached to the OBi), I get the exact same scenario.
Terminal ID AA1 SP1
Peer Name
Peer Number 1240880xxxx 1240880xxxx
Direction Outbound Outbound
09:36:28 New Call
09:36:28 Call Connected
09:36:28 New Peer: SP1(14804485321) Transfer Target, Bridge=0, Triggered by Ref:33241
09:36:28 End Call
Call 2 06/05/2014 09:35:39
Terminal ID AA1 SP1
Peer Name
Peer Number 1480448xxxx 1480448xxxx
Direction Outbound Outbound
09:35:39 New Call
09:35:54 Call Connected
09:36:28 Transfer to SP1(1240880xxxx), State=connected, Bridge=0, Ref=33241 Call Transferred
09:36:28 End Call
Call 3 06/05/2014 09:35:05
Terminal ID SP1 AA1
Peer Name PHOENIX AZ
Peer Number 480448xxxx
Direction Inbound Inbound
09:35:05 Ringing
09:35:09 Call Connected
09:35:37 End Call
I don't understand the question re using PP account to call itself. All I am attempting to do is what is given in the 1st paragraph of the Obi cb tutorial. "Using your own number for the callback allows you to make new calls via the OBi at receiving rates....." Am I missing something in what I am doing? My problem is the phone doesn't ring on a call from the AA when attempting a call back. It does ring on all other incoming calls to my PP number.
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