No callback ring - HELP
drgeoff:
1. What does the PhonePower call log show?
2. The OBi call log shows the AA's calls as being 11 digits (with leading 1). Are you sure that is what PhonePower expect? I'm not a user but a quick look at their web site seems to show only the 10 digit versions.
md85260:
PP just strips off the "1" on their logs. A PP tech called me this PM as I had asked earlier in the day if they had any solution. Bottom line is they cannot get any support from Obihai either. All the other ATAs give them support when needed. Not Obi! It is just a black box to them, so they cannot help. The ring signal is being sent to me, but the 110 is not doing anything with it.
azrobert:
Please post the following:
Service Providers -> ITSP Profile A: DigitMap
Voice Services -> SP1 Service: X_InboundCallRoute
Voice Services -> Auto Attendant: OutboundCallRoute
Voice Services -> Auto Attendant: DigitMap
Maybe I'll see the problem.
Is 1240880xxxx your cell or PP number?
md85260:
azrobert-- as requested:
Service Providers -> ITSP Profile A: DigitMap: (**|[3469]11|0|00|1xxxxxxxxxx|<1>[2-9]xxxxxxxxxS0|*21|*53xxxx|*6[27]xx.|*[789]2xx.|*73|*74[0-1][0-9]*xxxxxxxxxx|*75[0-1][0-9]|011xx.|xx.|(Mipd)|[^*#]@@.|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.)
Voice Services -> SP1 Service: X_InboundCallRoute: {(x.240880xxxx|x.480448xxxx):aa},{>240880xxxx:ph}
Voice Services -> Auto Attendant: OutboundCallRoute: {([1-9]x?*(Mpli)):pp},{0:ph},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
Voice Services -> Auto Attendant: DigitMap: ([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|<00:$1>|0|**1(Msp1)|**2(Msp2)|**8(Mli)|**9(Mpp)|(Mpli))
The 240- is my PP number. The 480- is cell.
BTW, I do not have OBiON installed on my cell. It never worked on my Android phone (version 4.) so I am dialing using the native dialer. The cell is in my COT.
azrobert:
In your example above:
09:35:05
Peer Number 480448xxxx
This shows your inbound cell number connecting to AA
09:36:28 Transfer to SP1(1240880xxxx), State=connected, Bridge=0
This show the AA using SP1 to call your PP number.
SP1 is your PP account, so you are using 1240880xxxx to call 1240880xxxx.
That is what I meant by using PP to call itself.
09:36:28
Peer Number 1240880xxxx 1240880xxxx
This shows the AA calling your PP number.
The call then comes in SP1 on the OBi
{(x.240880xxxx|x.480448xxxx):aa}
This rule checks for calls from your PP account or cell.
It matches the inbound call and sends the call to the AA, but the AA is busy making the above call. I guess it just goes into limbo.
When you get the callback, call a different number.
or
Remove x.240880xxxx| from the above rule.
You will get the same loop when using the phone connected to the OBi Phone Port.
You said it didn't work when you select Option 1 to continue the call. I don't understand why that doesn't work.
|1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*#]@@.
The above rules at the end of your ITSP A DigitMap are duplicates. This won't cause any problems, but you should remove them.
If you're interested, the AA will send a zero to the AA OutboundCallRoute when you select option 1 to continue the call.
Then rule {0:ph} will send the call to the Phone Port.
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