New problem with PhonePower Clone Line on OBI202

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bebphone:
Quote from: dwhitejazz on June 14, 2014, 12:25:45 pm

I'm not sure if they changed a port that is configured on my Obi202, or if they changed the port on their end where the registration occurs.  The only response I received from PhonePower is the following text:

"There was a port change made on this account , since you have a second number with PhonePower on the same adapter there was a port conflict as they both were registering on the same port number."

If you find out more details on what port they changed, please post it.



Did anyone figure out how to fix this? My service is still down and the PhonePower techs are apparently helpless.

dwhitejazz:
We have two PhonePower accounts configured on a single Obi202 device without issues.  I still don't know what port settings they changed.  However, when I compare the settings for the two accounts in "Expert Mode" the following stands out:

SP1
LocalPortMIn 16600
LocalPortMax 16798

SP2
LocalPortMin 16800
LocalPortMax 16998

The port ranges here are not overlapping.

Stars1962:
Any updates to this.

Having the same problem (I swear it worked fine when I originally setup my phonepower accounts in April 2014). But noticed I wasn't getting any inbound calls to my main phonepower line and noticed the Registration failed error.

I have updated firmware, deleted SP1 and SP2 and reprovisioned using the auto provisioning. So I guess Phonepower hasn't fixed their side yet.

What do I tell phonepower when I contact them so they understand what I need them to do?

Thanks
Mark

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