Missing calls
Fizz:
Thanks for your responses.
Quote from: jimates on May 06, 2011, 04:22:08 pm
Do you have your gmail that is used on the Obi open in a browser?
with your test calls, do they go straight to google voicemail, or do you hear 4 rings before the VM picks up?
I do not keep gmail used with the Obi open in a browser nor am I using that account for chat or anything else.
The caller can hear 4 rings before VM kicks in.
Quote from: M105 on May 07, 2011, 08:15:03 am
Check your power supply connection and also try lowering the number of ringing phones (the REN) you have connected to the Obi. I had another ATA device once that would sometimes go bonkers when it should have rang the line. Generating the ring voltage pulls more current and was causing the voltage to drop. I wound up replacing the power supply with a unit of the same voltage higher current capacity.
The power supply connection seems to be ok. I don't have another PS adapter to try that will fit the Obi if that's what you mean. I can check with Obi support to see if they will send me another PS.
I have only one phone connected to the Obi. Is REN some setting within Obi admin that I can change? I tried to find it but didn't see it.
@ruel
Thanks for posting your solution. I'll keep this as a backup solution if nothing else works. I am hoping to have a simple/straight setup with GV that is reliable.
Does anyone think I might have a faulty OBi110 device which I should get replaced?
Once again, thank you all for your input.
ruel:
@fizz
one other comment: i would tell you to hear if you get any rings at all in gmail when you call your GV number. open Gmail in a browser, log into Google Chat. and call your GV number. if your situation is like mine, even if you are using the same phones to call into your GV number, you will sometimes get the call to ring in Gmail and other times the call will not ring in Gmail. if that happens, then IMHO that should tell you that the OBi hardware is not the problem. that's my conclusion for my situation -- meaning it's a problem on the Google side and not with the Obi.
M105:
Quote from: Fizz on May 08, 2011, 11:28:19 pm
I have only one phone connected to the Obi. Is REN some setting within Obi admin that I can change? I tried to find it but didn't see it.
No, REN is Ringer Equivalency Number. One REN is one old fashioned bell telephone ringer attached as a load on the line. If you only have one modern phone on the line then you are good.
It is unlikely you have a PS problem. It was just something worth checking considering your symptoms...
Fizz:
I had contacted Obi Support about this issue and they were very prompt and helpful about it. After a couple of email exchanges they pushed out a firmware update for my Obi110 (note: I was already on the latest version at the time I had reported the problem). This update seems to have fixed my "missing calls" issue.
My current firmware version is 1.2.1 (Build: 2276).
QBZappy:
Fizz,
I think you mean 1.2.1 (Build: 2286)
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