intermittant disconnects during outbound calls
rousseau1:
Within the past couple months my Obi 110 would disconnect while I was on an outgoing call (including today 06-18-14) for reasons uncertain to me.
I still use GV for SP1 and SP2 and my FW ver. 2776 and according to the Expert Configuration an uptime of 4 days which I assume means there the were no reboots today, so I am puzzled why my phone calls "mysteriously disconnect" any help on this would be much appreciated, thanks in advance.
kgjulie:
I'm having the same issue on my Obi202. Initially I thought it was PhonePower, as the problem did not exist before I switched to PhonePower just before May 15. It disconnected me to a dial tone during an important conference call with my office and a client. I switched back to GV on SP3 several days ago, but the problem is still happening. Today it cut me off during two or three short calls (thankfully it was with a family member and not a client).
I wonder if the router it's connected to is starting to go? Has anyone else had Obi or call issues that were solved by a new router? Mine is probably 6-7 years old at this point.
Thanks for any help.
MikeHObi:
The issue can be due to many reasons. Anytime I have dropped call I first check the obi to see if it reboot itself. If it did, then it's an obi problem.
If that didn't happen I check the logs for the last call in the obi as well as in the provider of the outgoing channel.
If I need more information I setup sysloging and monitor during a call.
Mango:
If I were you, I'd set up Wireshark and use it as a syslog/debug server to see if that gives me any clue as to the problem. I would also check my router's log to see if any events coincide with the disconnects.
Was this a call received or made via the LINE port? If so, you could try to increase PSTN Disconnect Detection SilenceTimeThreshold to something like 300 or even 900.
Mango:
Quote from: rousseau1 on September 02, 2014, 01:57:23 am
I am a network administrator
Quote from: rousseau1 on September 06, 2014, 02:17:08 am
I am not sure what the line port is for
:o
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