ANVEO cannot reach all US numbers
Denis-Forum:
ANVEO, after some start-up difficulties, has been working well with ObiH110 until I found that there are some numbers that it cannot reach, yet cell phone and Skype can. The response I received from ANVEO is, "I am very sorry. We don't have routing to some rural arias." This is because these numbers cost extra to be connected and ANVEO has decided to just not connect them. Since one number I cannot reach is my local Doctor, I conclude that ANVEO is not suitable as a landline replacement.
Are all VoIP providers this bad? Can you advise on which I should change to.
Sam_from_CircleNet:
I try not to self-promote here but I think i am a good enough fit to justify posting here. (Sam puts on his fire-proof suit in anticipation of flames)...
I think our CircleNet prepaid service would fit really well here as an add on to your current Anveo service. We do connect to every US number and you pay only for the calls that you make so you could add us as a second provider on your Obi for those hard to reach numbers.
Just and idea :-).
Sam Moats
HarpsichordMan:
I just discovered the same thing with Anveo, much to my dismay. I checked that issue with PhonePower and was assured they do not have this issue. Anveo seems to be engaging in poor business practices in addition to poor service.
RFC3261:
Quote from: HarpsichordMan on June 26, 2014, 01:58:34 pm
I just discovered the same thing with Anveo, much to my dismay. I checked that issue with PhonePower and was assured they do not have this issue. Anveo seems to be engaging in poor business practices in addition to poor service.
The "call completion charges" by some (often rural) phone companies are, indeed, high. While there were certainly some providers "pumping up their profits" by hosting ("free") conference calling with high completion charges, many of the (often rural) providers just have a high cost of doing business. With the changes to the universal service fund no long subsidizing some locations, and the least cost routing employed by many providers, there are some locations where one can often just not call. I believe even Google Voice blocked some (especially excessive) high call completion charge exchanges.
At the end of 2013, the FCC issued some new rules in an attempt to address call completion issues at some (often rural) exchanges. While one should first contact the provider (Anveo in this case), if one does not get satisfaction, one should contact the FCC if the provider is not providing call completion (the FCC form is at https://esupport.fcc.gov/ccmsforms/form2000.action?form_type=2000B ). The FCC has taken call completion seriously.
Like it or not, with the FCC transition of the universal service fund, it seems likely that these high cost areas are going to see a combination of poorer service and/or higher rates, but call completion should still happen.
Denis-Forum:
Thank you for your explanation and history. The worst aspect is being powerless. I have sent a complaint to the FCC, as you suggest. I f there is any result I will tell you all. Denis
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