MWI Timing Out On Vestalink Service (has been fixed by VestaLink)
ceg3:
I have Vestalink on my SP1 and GV on SP2. MWI is working for me now for both services, but MWI times out on the Vestalink side, while GV flashes and stutters endlessly. I can re-enable MWI for Vestalink voice mails by just calling in and then hanging up, but it times out and quits again within two hours.
Any ideas? I have deleted and rebuilt my setup multiple times and in all conceivable ways. Last contact from Vestalink suggested a possible firewall issue or SIP ALG, which I don't fully understand or see any setting for such in my router. I don't really see how a software firewall on my PC could affect my OBi, which is a separate connection to my router.
I would love to know if anybody else is experiencing this issue.
Thanks!
Update: I found 4 ALG services enabled in my router and at Vestalink support's recommendation I have disabled them all. I will run a test from an outside line later today and report back if the MWI holds for longer than two hours.
ceg3:
No change. I guess I'm comparing apples to oranges in comparing the two services and that GV MWI working perfectly means nothing in whether or not Vestalink MWI works.
REC25:
I have the same problem with my Vestalink service. My WMI stops working somewhere between 45 min. and 1 hour 20 min. I didn't catch the exact time in the test. I only have Vestalink service on my Obi and am set up using their instructions. I saw your post on the Vesalink Community Forum and the problem persists so it does not seem to be a priority for them. I use an answering machine and only rely on their voicemail for times when my internet service might go down. I do the same thing you do, when away for more than an hour or so, check for messages just in case. Those that rely on Vestalink's voicemail and MWI would probably be a bit disappointed by only an hour or so of MWI working. I had already signed up before I found out about this problem, but since I use an answering machine I can live with it. However, I would not recommend their service to others.
cluckercreek:
Some of the settings changed during the last Obi firmware on Vestalink. I don't know why the others SP's on my 202 didn't change. After I went back in and "reset" them I haven't had a problem.
ceg3:
Quote from: REC25 on September 01, 2014, 08:58:06 pm
I have the same problem with my Vestalink service. My WMI stops working somewhere between 45 min. and 1 hour 20 min. I didn't catch the exact time in the test. I only have Vestalink service on my Obi and am set up using their instructions. I saw your post on the Vesalink Community Forum and the problem persists so it does not seem to be a priority for them. I use an answering machine and only rely on their voicemail for times when my internet service might go down. I do the same thing you do, when away for more than an hour or so, check for messages just in case. Those that rely on Vestalink's voicemail and MWI would probably be a bit disappointed by only an hour or so of MWI working. I had already signed up before I found out about this problem, but since I use an answering machine I can live with it. However, I would not recommend their service to others.
Vestalink blamed my issue on my router, but I never really believed it. They had MWI problems from the beginning of my exp with them since last January. I hadn't thought about turning off Vestalink voice mail and dusting off my old answering machine (might be fun). Thanks for putting the idea in my head. ;D
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