MWI Timing Out On Vestalink Service (has been fixed by VestaLink)
DrewMan:
I have an Obi 100 with SP1 configured for Vestalink and SP2 for Circlenet. Any voicemail left on Vestalink triggers the MWI, but it times out after about 2 hours and goes away. This means that any indication of voicemail goes away.
Vestalink support said this fixed this problem a few months ago and that I need to reprovision my Vestalink service using their Easy Setup tool... something I am very hesitant to do.
Anyone else still having this problem?
REC25:
DrewMan ,
I used Vestalink's "Obi Easy Setup Tool" to re-provision my service to see what happens. I left a message and after 1 1/2 hours the light stopped blinking and there is no stutter tone. At least for me, using their setup tool is not the answer. You do realize that once you use their tool you will lose any other service provider you have, and can't get back into the Obitalk portal to change anything. After this test is done I will do a factory reset and provision Vestalink manually because I want to also have GV. This leaves me still looking for an answer.
ceg3:
Quote from: REC25 on September 03, 2014, 08:16:54 am
ceg3,
Perhaps you could modify your subject line to include "Vesalink" in order to attract more Vestalink users to read and comment on it. Just a thought.
Done. BTW, it will not matter how you go about setting up your service, manually or otherwise, the MWI will time out. I tried every conceivable way to auto-provision and manually setup and it makes no difference. You can even dial into *123 and verify there is a message waiting and then just quickly hang up, which will re-enable MWI, but it will time out. There is clearly an issue.
SteveInWA:
Vestalink should have resolved this months ago; it isn't rocket science for standard SIP ITSPs to control MWI and VMWI. I would really suggest giving up on them if this feature matters to you, and porting to another carrier. As always, you [don't] get what you [don't] pay for.
Some other random factoids related to this thread:
Google Voice has automated call quality measurement tools. If your call drops, or you place or receive a call with poor audio quality, hang up and retry the call. The number of frequent retries is tracked, and if there is a carrier issue under Google's control, it will be investigated.The mechanism to control MWI for GV is different than for SIP carriers, so it's not a meaningful comparision to MWI issues with a SIP ITSP.SIP ALG should *always* be disabled on home routers. It's useless and causes audio problems.
ceg3:
The mechanism to control MWI for GV is different than for SIP carriers, so it's not a meaningful comparision to MWI issues with a SIP ITSP
MWI no longer works with GV since the recent updates. This was confirmed by OBi support.
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