OBI100 - no incoming calls using anveo

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sgobi84:
OBI100 registers and outgoing calls work fine. No inbound calls work. I tried registering both using SIP proxy on the router and without. Status shows:

SP1 Service Status
Parameter Name   Value   
Status   Registered (server=72.9.149.69:5010; expire in 103s)

Inbound calls used to work properly and now they don't.

drgeoff:
Quote from: sgobi84 on June 26, 2014, 02:43:25 pm

OBI100 registers and outgoing calls work fine. No inbound calls work. I tried registering both using SIP proxy on the router and without. Status shows:

SP1 Service Status
Parameter Name   Value   
Status   Registered (server=72.9.149.69:5010; expire in 103s)

Inbound calls used to work properly and now they don't.


1.  I don't understand "using SIP proxy on the router".

2.  Why port 5010?

3.  Since the time that incoming calls did work, have you changed ISP or your router or any router settings?

Mango:
Port 5010 is correct.

Check that you've set the following:

Voice Services >> SPx Service >> SPx Service:
X_KeepAliveEnable: (Checked)
X_KeepAliveExpires: 15

If you use OBiTALK to configure your device, you may need to enter OBi Expert Configuration to find these options.

If that doesn't work, report (a) what happens when you try to call your Anveo number from your cell phone, and (b) what router you are using.

sgobi84:
Did set up the :

X_KeepAliveEnable: (Checked)
X_KeepAliveExpires: 15

same thing with incoming calls. I realized that I can actually get an incoming call, but only if I call immediately after outgoing call... My firewall is pfsense.

drgeoff:
If you turn off the firewall do incoming calls ring? I'm not suggesting that as the permanent solution, just a test. If yes, then look to your firewall settings and google for a list of the ports that Obi devices use.

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