Caller ID Mangling
Transient:
I have an OBi110 connected to a PSTN line. Occasionally (maybe 1 in 50 calls), the inbound PSTN caller ID information sent from the OBi110 has the date and time prepended to the number and name.
The mangled information is formatted is like this: MMDDHHMM [Phone Number][Name]
It looks like this in the call history log:
Quote
Call 65 07/01/2014 16:55:28
Terminal ID LINE1
Peer Name
Peer Number 07011655 1234567890JOHN DOE
Direction Inbound
16:55:28 Ringing
The caller ID unit connected to the OBi110's phone port shows a blank name line and "0-701-165-5123" for the number. I have another caller ID unit connected directly to the PSTN line that displays the information correctly.
Does anyone know what's causing this and how I can fix it?
Transient:
This happened again today with an incoming call, so I thought I would include a picture of the caller ID units. This seems to be happening much more frequently than I originally thought.
OBi110 call log information for this call:
Quote
Call 4 07/07/2014 13:08:32
Terminal ID LINE1
Peer Name
Peer Number 07071308 9013824574O
Direction Inbound
13:08:32 Ringing
My OBi110's information:
Quote
HardwareVersion 3.4
SoftwareVersion 1.3.0 (Build: 2815M)
I seem to have the latest firmware version, so I don't know what to think other than maybe my OBi110 is defective. This is starting to be a very frustrating problem.
Any ideas?
azrobert:
Build 2824 is the current version, not 2815M.
If that doesn't work you can strip off the unwanted data.
Change Physical Interfaces -> Line Port -> InboundCallRoute to:
{(<xxxxxxxx@:>xxxxxxxxxx<@.:>):ph},{ph}
Transient:
Quote from: azrobert on July 07, 2014, 08:32:49 pm
Build 2824 is the current version, not 2815M.
Thanks for pointing out the newer build. I've upgraded to it and will see if it helps.
Quote from: azrobert on July 07, 2014, 08:32:49 pm
If that doesn't work you can strip off the unwanted data.
Change Physical Interfaces -> Line Port -> InboundCallRoute to:
{(<xxxxxxxx@:>xxxxxxxxxx<@.:>):ph},{ph}
Wouldn't this always strip off the first 8 digits, whether the date and time are prepended or not?
drgeoff:
Can you discern which of these is/are happening:
The CID on
1. an incoming call from a number which the OBi has previously decoded correctly is always decoded correctly.
2. an incoming call from a number which the OBi has previously decoded correctly is not always (= only sometimes) correctly decoded.
3. an incoming call from a number which the OBi has previously decoded incorrectly is always decoded incorrectly.
4. an incoming call from a number which the OBi has previously decoded incorrectly is not always (= only sometimes) decoded incorrectly.
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