Phone system cannot detect dial tone or seize line to make call
Mango:
Sorry to hear that. Let us know what the solution is, if you solve it on your own. Any chance their support would have suggestions?
fearfair:
While I do not have a POTS line available, I did take the vp206 to my office where I have ComCast voip service using an ARRIS TM604G/CT modem.. it worked just fine.. so it is definitely something with the obi202 that will not allow the phone system to detect dialtone
hwittenb:
If the cabling between the VP206 line port and the OBi202 phone port works OK for incoming calls then the problem probably lies in the technique the VP206 uses to check for dial tone on the OBi202. The OBi issues the dial tone when it senses the phone port is off hook. More than likely it senses this by a voltage drop and an increase in loop current. If the VP206 does not actually take the line off hook or it does not wait an appropriate time for the OBi202 to issue the dial tone there could be a problem.
I would look at the OBi202 Phone Port Status to see if you can detect the VP206 is actually taking the line off hook..... Status-->PHONE Port Status
fearfair:
The obi does not seem to know when the phone system takes a phone port off hook, at least judging from the status in obiexpert. An interesting point is that I can refresh phone status as many times as I like until I take a handset off hook; then I get unable to retrieve info from the device. I did manually power cycle the obi one of the phone system's handsets off hook and when I was able to load phone status it still showed on hook. However, I am hearing the stutter dial tone after a while and then a dial tone from the handset, but cannot dial out. Dialing inside extensions using *10, etc. works just fine.
When I lift a handset, there is silence for a few seconds, then two stutter dial tones, then a normal dial tone.. but you can't dial a number or anything.. you just get the stutter dial tone again.
hwittenb:
but you can't dial a number or anything.. you just get the stutter dial tone again.
You will have a SPx service that needs to be properly configured to make outgoing calls. Your analog phone will be
cabled to one of the two Phone ports. This Phone Port needs to be configured with its Primary Line set to the SPx service you wish to use for the outgoing calls.
As previously said, if the VP206 is cabled to the phone port you need to actually take the phone port off hook for the OBi to generate a dial tone.
The Phone Port has a setting, ToneOnPrimaryServiceDown, with the default NormalDialTone, that tells the OBi what to do when the Primary Service is what the OBi considers to be "down".
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