obi 1032

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tseward:
Thanks for the insight.. Here is the update

GV1 on Sp1 is working on 1032 for inbound
Gv2 on sp2 is working on 1032 for inbound
CC on Sp3 is not working on inboud

Here is what I did

1. reset all GV on 1032
2. Added back GV on 1032
3. created extensions for routing 100 is softphone 101 is obi 1032 and 102 is obi 202

Now I can get my softphone i.e. computer x-lite to ring for CC but not on obi202 or 1032. 

Does the first extension i.e. the default 100 have to be connected? i.e. does the computer have to be on for ex 101 and 102 to work in simultaneous ring? 

I feel like this is an obi phone issue not a cc issue. Any additional thoughts?

Thanks again!

SteveInWA:
Hi:

It's not a OBi issue, per se.  It's an issue with how you probably set up your Callcentric number, either on the OBi device, or on the CC portal.

You don't need to have a computer or any of your other devices running.  Important concept:  each Callcentric extension operates independently, as if it was a separate SIP account with its own SIP user name and password.  the original 17771234567 SIP user name is the same as 17771234567100 (extension 100), but you don't need to add the 100.  The rest of the extensions' user names are your same CC number, 17771234567, with the unique extension number added as a suffix (1777123456710n).  So, on any SIP device (OBi, or other brand ATA, or softphone), you need to use that fourteen-digit number as your SIP ID.  I suspect you didn't do that.  So, go to your OBi 1032 and delete the CC configuration, then add it back, using the 14-digit number for the user name and your SIP password as the password.

ALSO, you do need to create a call treatment for that inbound DID number, to point it to ring the desired extensions, as shown in my example.

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