Future Nine Not Working Most Times
mnjeepmale:
Ported a number from GV over to Future Nine back in May. Was working great on GV with the Obi110 device and working for about 1-2 months with Future Nine. Thought it was great.
In the past 5-6 weeks we can't make or receive calls almost 50% of the time. When you pickup the phone you get dial tone, dial the number and then wait......all you hear is silence. Most calls will not connect. It's just silence/dead air. If you try the number about 2-3 times it may connect. This is happening on many phone numbers not just one.
I have heard from more then one person that our number rings and rings and we don't answer when we are at home.
Contact Future Nine Tech Support and they couldn't find anything wrong. Am I the only one having problems? Any suggestions?
Mango:
What router do you use? Have you made any changes to it recently?
mnjeepmale:
Quote from: Mango on August 29, 2014, 06:14:58 am
What router do you use? Have you made any changes to it recently?
Netgear WNDR3700.
No changes that I can remember.
Mango:
Here are some settings from the WAN Setup portion of your router that you may wish to experiment with:
Disable SIP ALG
Disable SPI Firewall
NAT Filtering
If possible, Disable SPI Firewall should be unchecked, and NAT Filtering should be set to Secured, for best security. However, you may want to temporarily change these for testing purposes to see if they solve your problem.
You may also want to navigate to QoS Setup and temporarily disable QoS for testing purposes. If you accidentally assigned low priority to your ATA, you could cause your symptoms.
mnjeepmale:
Quote from: Mango on August 29, 2014, 08:59:23 am
Here are some settings from the WAN Setup portion of your router that you may wish to experiment with:
Disable SIP ALG
Disable SPI Firewall
NAT Filtering
If possible, Disable SPI Firewall should be unchecked, and NAT Filtering should be set to Secured, for best security. However, you may want to temporarily change these for testing purposes to see if they solve your problem.
You may also want to navigate to QoS Setup and temporarily disable QoS for testing purposes. If you accidentally assigned low priority to your ATA, you could cause your symptoms.
I went into the router and went to WAN Setup.
1. 'Disable SIP ALG' is already checked. I unchecked it for now.
2. 'NAT Filtering' radio button is set to Open. I changed it to Secured for now.
3. Went to QoS Setup. I unchecked 'Turn Internet Access QoS On'
I am not sure where SPI Firewall is located on the router. Do you?
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