Hi Tiff:
I'm recommending that OBi 1xx users do a factory reset, and if their box doesn't pull down the latest firmware, to manually download it from the firmware section of this forum and upload it to their box. This is because some 1xx users are getting stuck when trying to just let the portal do the upgrade of the box as-is. You're welcome to try it as-is at first, and if it works, great. If not, then reset it. At minimum, you should delete the existing GV service provider configuration(s) off of your OBi and then let the portal do the setup using the new authentication protocol.