Phone Line Issue w/Obi 110
azrobert:
Do you use the same model phone at all the locations having the problem?
Nobody is providing any help, so a wild guess would be to try a different model phone.
DanielG:
We considered this as well, tried different phones and even went so far as to use one of our tech's butt sets. Didn't matter one bit. The issue (from our perspective) is clearly in the Obi 110. I mean, if the POTS line is brand new copper ran from the DMarc, you try multiple phones behind the Obi and, once the Obi is removed, the issues are 100% gone, what else can it be?
Daniel
Boykin:
Have you tried doing a factory reset on one of your OBi's and setting it back up to see if that will fix the problem?
I set up a 202 Tuesday and when I got finished the attached phone would not ring when I called it. It would make outgoing calls fine. I could not get it to ring no matter what I did. I factory reset it and set it back up and now it works fine.
I don't know that this will help your problem, but you might want to try it with one OBi.
DanielG:
Yes, not only have we tried to do factory defaults, but because we purchased so many at once, we've tried 4 different devices in one particular site and they all have the same issues.
Daniel
sailing:
Another idea. Measure the off hook voltage and current. Off hook voltage should be 5-15Vdc and the current 23-35mA. If you are outside the range, the Obi may have a problem responding. Phones tend to work no matter how out of spec the POTS line is.
I know you said this is happening at multiple locations so the probability of this happening at all locations is small but no on has figured this out yet so its worth checking.
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