Phone Line Issue w/Obi 110
DanielG:
Putting the device on did not work and in fact made the line completely unusable compared to usable but inconsistent as I've been experiencing all along. Running out of options here short of punting on Obi at this store I'm afraid. Any other thoughts?
Mango:
That is extremely curious behaviour.
You tried the loop current regulator with a new OBi, correct? If you tried it with an old OBi, that was connected to the POTS line without the regulator, it is possible it has been permanently damaged.
With the line port off hook, did you check Status >> PHONE & LINE STATUS >> LoopCurrent to see if the regulator was connected correctly? When things are working propelry, it should be around 25 mA.
Finally, if for testing purposes you have altered any settings under Physical Interfaces >> LINE Port >> Port Settings, you may want to return them to default.
DanielG:
Yes, tried with new Obi - same results. Yes, with line off hook, Loop Current showed correct. And yes, testing was done with default settings for the Line port. Still same results.
sailing:
There is something unique with your POTS/Obi setup that you may not be aware of. The phone is tolerant of it but the Obi isn't. Maybe one wire of POTS touching a ground somewhere? Or some other problem I cannot begin to guess at. Something this unique will make it impossible for anyone to give advice as to what the problem is.
DanielG:
Fair enough. We've tried to rule all of that out and believe to have done so, but obviously we continue to have these issues. If no one else can help, please go ahead and close this ticket and I guess I'll just have to look into something else at that store (AudioCodes box, actual Small ShoreTel switch, etc).
-Daniel
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