Obi100 not getting IP address
innominato:
I have opened a ticket on this issue with technical support.
I am just wondering if somebody that has done this in the past can give me an indication on the usual response time.
I also wonder how the contact will be made, I don't think they have my phone # and obviously troubleshooting via email and with a unit (mine) that cannot get an IP address seems problematic.
Can someone turn on the light please
ceg3:
Obihai support will respond to requests for support made by way of email. Maybe you can give more details here about your issue.
innominato:
Thanks ceg3. They responded to me by saying they believe my unit has been toasted by a nearby thunder strike.
Goldenmeadow:
Do you have flashing red/green LED? If yes, then there is topic on that.
My obi looses IP once a week... And asks for firmware upgrade. I found the way - you need to unplug power supply from receptacle (not the plug from obi! - it's important). Then reboot your rounter and then plug power supply back. It works for me.
My obi is on UPS but looks like it happens when power switches from AC to UPS...
Quote from: innominato >:( on September 04, 2014, 02:51:48 pm
I have opened a ticket on this issue with technical support.
I am just wondering if somebody that has done this in the past can give me an indication on the usual response time.
I also wonder how the contact will be made, I don't think they have my phone # and obviously troubleshooting via email and with a unit (mine) that cannot get an IP address seems problematic.
Can someone turn on the light please
SteveInWA:
Quote from: Goldenmeadow on September 06, 2014, 08:17:19 am
My obi looses IP once a week... And asks for firmware upgrade. I found the way - you need to unplug power supply from receptacle (not the plug from obi! - it's important). Then reboot your rounter and then plug power supply back. It works for me.
My obi is on UPS but looks like it happens when power switches from AC to UPS...
This is misinformation. You probably have a defective, borderline-functioning AC adapter, or a poor-quality or defective UPS. Between the UPS and the OBi AC adapter, they should provide enough power filtering and capacitor energy storage to survive the switch-over time in a properly-working UPS. A few years ago, there was a batch of bad OBi AC adapters out in the wild, which eventually failed, so don't discount that possibility.
I have numerous OBi devices connected to two different UPSs. The UPSs get regularly tested (temporarily switching to battery backup), and the OBi devices never fail in any way. Note that UPS batteries have a limited lifespan, depending on ambient temperature and number of charge/discharge cycles, and the sophistication of the UPS's charging circuitry. Lifespan may range from 3-5 years. UPSs can also be damaged or degraded by brownouts or strong electrical surges.
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