DTMF problems after firmware upgrade
obi-support2:
Fix is now available.
Please upgrade again to 1.2.1(2286).
You can dial * * * 6 from your phone to get the upgrade.
Thank you.
mrtim:
I'm still having issues with some systems while using Google Voice. When I dialed into two conference calls today, everything went fine. When I tried to call Best Buy, their system would not recognize the DTMF tones.
When I called Cox Communications to cancel my phone service to save $31 a month, their system would not recognize the tones sent from my OBi device... After that, I decided not to cancel my phone service.. ::)
Is anyone else still having DTMF issues with the latest firmware?
LeftRight:
Umm ... Do you mind sharing the phone numbers (Cox & Best buy) that your GV has problem with?
mrtim:
Cox was 602-277-1000 I just tried both again and Best Buy worked if I hold down the key for two seconds
Cox is still broken
LeftRight:
Just calling into the number you provide, I can navigate their IVR system well (I own two OBi 110 units, both seem to be OK with DTMF) , and I have pretty much suggested setting from OBi (method: auto, fixed duration)... When you said Cox was broken, do you mean their system cannot recognize your digits at all? or account didn't get through?
Also, you might try to call the Cox through your Gmail, and see if that gives a better experience ...
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