auto attendant connect to ph

[waldito]

Obi1110 question. I searched the forums, but didn't find an answer.

I want to do the simplest thing. All incoming line (landline) calls go to auto attendant. The aa message is something like "dial 9 to connect continue this call". Then if 9 is dialed, it connects to ph (phone).

This seems like the obvious configuration, but it's not working:

Physical interfaces: line port:    {:aa}
Voice Services: auto attendant 1: digit map:    {9:ph}

Auto attendant is answering line calls, so that part's working. The digit map for auto attendant is not.

Advice? Thanks!

[azrobert]

You can change the AA prompts, but you can't change the AA function.

1 = Continue the call
2 = Make a new call
3 = Callback

The above can't be changed, so the caller would have to enter 1 to ring the phone port with the default settings.
You could modify the AA where the caller enters 2 for make a new call, then 9# to ring the phone.

[waldito]

The above can't be changed, so the caller would have to enter 1 to ring the phone port with the default settings.

Thanks for quick reply. I had changed many config parameters, and when I restored defaults, this worked as it's supposed to. So, thanks! Digit 1 is perfectly fine, all I need to do now is change to a user prompt recording, which seems pretty straightforward.

cheers!

[azrobert]

I would suggest making a few changes because if the caller accidently enters 2, they will be prompted to make a new call. Same with 3 for a callback.

I found if the prompt is set to &pause() it will be disabled.
I would set Menu prompt to your custom prompt and all the others to &pause()

The way AA work is if you enter 1 to continue the call, a zero is sent to the DigitMap.
Then the rule {0:ph} in the OutboundCallRoute routes the call to the phone.

Change the DigitMap to: (0)
Change the OutbounfCallRoute to: {0:ph}

Now even if the caller knows how to make an outbound call it will fail.