Faxing Fails with latest firmware
SteveInWA:
You also need to turn OFF error correction for your fax modem (don't ask me how with your software)! This is because the extra bits sent back and forth to support EC actually cause more problems than it solves, when using VoIP.
Frankly, using a fax modem is so 1990. The better solution is to scan your documents and email them. For inbound fax, you can get a DID number from Callcentric, and forward inbound calls to Callcentric's fax server, which will then email you the image file, or you can fetch it off of their web site. It's far more reliable.
BerkeleyUser:
Hi Steve, I appreciate all of your informative posts. I'm using the Callcentric inbound fax setup you described. However, instead of giving out the Callcentric DID directly as my fax number, I want to give out my former landline fax number which I ported to Google Voice. I have the GV number set up as SP3 on my Obi202. I have a physical fax machine, connected to the Obi, that I use for the (rare) outgoing fax. I have tried to forward incoming faxes to my Callcentric fax DID by setting call forward all from the fax machine's handset, i.e. *72{CallCentric DID}. Unfortunately, this has an undesired side effect of also forwarding a second GV number (on SP1) to the Callcentric fax server. I have double checked my GV accounts and their setup on the Obi, as well as the Callcentric extension and DID forwarding setup, and everything seems correct. Can you advise whether this entire setup as described should work, or am I missing something? Thanks in advance!
Ostracus:
Hmmm, I wonder if the receiving end uses the CID it receives, or the Station ID declared during faxing?
SteveInWA:
That just sounds too convoluted to even be reliable if you could get it to work. Every additional hop the fax takes is going to increase the likelihood of it failing. GV isn't designed to work with outbound call forwarding codes like *72, so I am unclear on what your setup is really doing.
If you really don't want to give out your CC dedicated inbound fax DID, then why don't you just port your now-GV fax number out of GV, and into CC and make that your fax DID? Hosting your fax DID at CC is only $1.95 a month for the DID charge and whatever per-fax charge it costs to receive.
You can still use whatever other phone line you have for the occasional outbound fax, or better yet, just use the fax machine as a scanner (if it has that capability) and email the documents or put them on Google Drive or whatever document sharing site you use.
LeoKing:
I didn't use fax for more than 10 years and almost forgot about it until I had to dispute a charge on my credit card. The bank requested me to send the supporting documents to them via regular mail or fax only and no email was accepted. I had to take out the old USB modem to send the fax via Windows Fax.
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