911 refused to confirm any information during test call
Shale:
Dial 933 to test the Anveo 911 setup. That tests both associated address, and also connectivity both ways. The auto setup should configure 911 and 933 the same for routing, and if you do advanced setup yourself, you should do that too.
packetslave:
Just got my OBi100 setup, and I did two things to test the Anveo E911-only service (in Santa Clara, CA):
1) called 933, listened to the info repeated back, made sure it was accurate
2) called the SCPD non-emergency dispatch number from their web site and said "I have a new internet phone setup at my house and need to verify it can call 911 correctly. What's the correct procedure?" The dispatcher basically said "just call 911 and say right away that it's a non-emergency test call". Hung up, called 911 and got the same dispatcher. She verified that my correct address showed up. The callback number she had wasn't one I recognized, but I believe Anveo generates those on the fly.
Hmm, as an aside: if you ONLY have E911 through Anveo, how does it route a callback to your OBi (in my case, my SP1 is Google Voice).
LTN1:
Interesting...in my area (Northern California), I accidentally dialed 911 when testing my PBX configuration. The connection was literally no more than 2 seconds with no operator having picked up when I realized my mistake and hung up, hoping the call hadn't yet connected. Within 30 seconds, the 911 operator in my area called me back. I couldn't pick up because of the PBX configuration that I was still in the middle of. She called back twice. Within 10 minutes, a police officer was at my front door! I was really embarrassed but glad that my area's 911 was so responsive.
Rick:
Quote from: packetslave on October 13, 2014, 07:24:10 pm
Hmm, as an aside: if you ONLY have E911 through Anveo, how does it route a callback to your OBi (in my case, my SP1 is Google Voice).
Anveo and Callcentric generate temporary numbers, which they associate with your account when you place that 911 call. When the dispatchers need to call you back, they call the temporary number, which Anveo or Callcentric have assoicated with your account, and they then route the call to you.
If GV is on SP1, then Anveo is on SP2 which you are only using for E911.
Mango:
Quote from: Rick on October 14, 2014, 11:57:02 am
Anveo and Callcentric generate temporary numbers, which they associate with your account when you place that 911 call.
Almost. Anveo associates the number with your account when you place the call. Callcentric has stated that they associate the number with your account when you order e911 service. Callcentric's technique is more reliable (because the number does not have to be provisioned to the e911 provider in real-time), but Anveo's is cheaper.
Navigation
[0] Message Index
[#] Next page
[*] Previous page