BUG REPORT: 1032 Primary Outgoing Line setting not being honored

<< < (2/3) > >>

azrobert:
Quote from: Marc on September 16, 2014, 07:02:06 am

Maybe this is the same problem with the OBiTalk line key sub-headings not getting applied?


Change Voice Services ->  SPx Service -> X_DisplayLabel and X_DisplayNumber

Label becomes the Line heading and Number the sub-heading.

azrobert:
Please post the IP Phone OutboundCallRoute.

I think the only way the setup process can lock down SP1 as the primary route is to add a rule to the outbound route like this:

{(Msp1):sp1}

If it did, then remove it. Now the Primary Line will work.

Marc:
Quote from: azrobert on September 25, 2014, 07:36:18 am

Please post the IP Phone OutboundCallRoute.

I think the only way the setup process can lock down SP1 as the primary route is to add a rule to the outbound route like this:

{(Msp1):sp1}

If it did, then remove it. Now the Primary Line will work.



Here is the IP Phone OutboundCallRoute:

{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**3:>(Msp3)):sp3},{(<**4:>(Msp4)):sp4},{(<**8:>(Mbt)):bt},{(<**9:>(Mpp)):pp},{(Mpli):pli}

I don't want to remove something that is necessary, so to double check, should I be removing all of this?
"{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**3:>(Msp3)):sp3},{(<**4:>(Msp4)):sp4},"

Thanks.

Marc:
Quote from: azrobert on September 25, 2014, 07:16:41 am

Quote from: Marc on September 16, 2014, 07:02:06 am

Maybe this is the same problem with the OBiTalk line key sub-headings not getting applied?


Change Voice Services ->  SPx Service -> X_DisplayLabel and X_DisplayNumber

Label becomes the Line heading and Number the sub-heading.



Thank you.  I had done this and it does work.  It just seems to be a mistake/bug that the OBitalk dashboard has this section for inputting labels and only the name, not the sub-heading, get applied.  Hopefully repairing this is something on the techs to do list.

azrobert:
Quote from: Marc on September 25, 2014, 08:06:30 am

I don't want to remove something that is necessary, so to double check, should I be removing all of this?
"{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**3:>(Msp3)):sp3},{(<**4:>(Msp4)):sp4},"


No!
Those are needed to force a call out a SP trunk using a prefix "**n" like this: **218005551212

I don't see anything in the outbound route that will force the call out SP1.

What happens when you change the IP Phone Primary Line to something other than "SP1 Service"?

Navigation

[0] Message Index

[#] Next page

[*] Previous page