Help with sipgate
fullblast1A:
Hi I am new to the forum. Thanks for having me. I just purchased an Obi100. I have an account with sipgate and used to have a Dratek vigor 2100v but is is damaged in a recent flood at the house.
Try as I can, I cannot enter the details for my account into the Obitalk web configuration. For my " generic service provider it says "Register failed no response from server.
Please can you help with the settings
Service Provider Proxy Server : sipgate.co.uk ?
Service Provider Proxy Server Port 5060 ?
Outbound Proxy Server proxy.live.sipgate.co.uk ?
Outbound Proxy Server Port 5060 ?
User Name my sip ID 7 characters ?
Password My 8 digit sipgate password?
URI :no idea what to enter here.
Thanks for any help you can give to an old user (62)
Many thanks
ianobi:
Hi fullblast1A - welcome to the forum.
I'm also a sipgate.co.uk user. My present settings are very simple:
Service Provider Proxy Server : sipgate.co.uk
Service Provider Proxy Server Port: 5060
Outbound Proxy Server: Leave blank
Outbound Proxy Server Port: Leave blank
User Name: my sip ID 7 characters
Password: My 8 digit sipgate password
URI: Leave blank
Outbound Proxy Server proxy.live.sipgate.co.uk seems to be only recommended for business users, so that may be the problem. For residential users sipgate recommend using sipgate.co.uk as the Outbound Proxy Server. From an OBi point of view this is pointless as it is sending outgoing calls that way in any case.
If you have STUN set up, then try disabling it.
WelshPaul:
The obitalk portal isn't the best when configuring some UK VoIP providers as you need to enter the OBi Expert Configuration page to enter more info in most cases. This info is what you will need to setup sipgate on your OBi:
Code:
Domain/Realm: sipgate.co.uk
SIP Proxy: sipgate.co.uk
Outbound Proxy: proxy.live.sipgate.co.uk
STUN-Server: stun.sipgate.net
STUN-Port: 3478
Register Expire Time: 600 Seconds
Username: your SIP ID
Authorisation your SIP ID
SIP-Password: your SIP Password
DTMF Method: RFC2833
So Enter:
Service Provider Proxy Server: sipgate.co.ukOutbound Proxy Server: proxy.live.sipgate.co.uk (Not always needed, try without.)User Name: your SIP IDPassword: your SIP Password URI: You can leave this empty, the correct format would be your SIP ID@sipgate.co.uk but it will automatically do this for you. only needed if the details were different to those above.
Now click Submit, it probably won't register yet because we may still need to insert some other parameters not requested under the Generic Service Provider - Home page.
Click on OBi Expert Configuration followed by Enter OBi Expert... In the left pane click on Service Providers > ITSP Profile (whatever you have setup with sipgate) General > and enable STUNEnable then enter in the STUNServer field: stun.sipgate.net followed by Submit.
You should also change RegisterExpires: 3600 to RegisterExpires:600 which you will find under Service Providers> ITSP Profile (whatever you have setup with sipgate) SIP
EDIT: Remember it can sometimes take a few minutes for the configuration to be pushed to your OBi device and another few minutes to update obitalk with the registration status once it has done so.
fullblast1A:
Many thanks for such quick reply to my message. I will try this when I get home this evening.
Please could you answer another issue.
How do I log into the OBI100 built in web browser?? I dialled ***1 and I got the web address 192.168.etc but when I type that into the search engine. nothing happens, and then it says cannot reach that address. I am using windows 7. Is that ok?
Do I plug the OBI100 direct into pc network port or via the router. I imagine it is via the router as per my previous Dratek 2100v.
Can I make these changes listed above for my Sipgate account, through the OBI dashboard or through the built in web browser which I have yet to get access to.
Thanks once again for any help this forum can provide.
drgeoff:
I also have sipgate UK configured on an OBi110 and use the same settings as stated by ianobi. Remember that the password is the SIP password, NOT the password you use to log in to the sipgate web site.
The OBi should be plugged in to your router (not into your PC).
Windows 7 is fine. You should be able to type 192.168.xxx.yyy into the address field of your browser and have it respond by popping up a little box asking for username and password. These are both 'admin' (without the quote marks) unless you changed the password.
You can configure the OBi either from the Obitalk Dashboard or via its local web server but not both. But the Dashboard settings will override (=replace) anything you do locally unless you disable Obitalk provisioning. Dashboard method is usually recommended for new users.
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