GoogleVoice OAUTH + Configure locally
Rick:
Callcenter's update to my trouble ticket a little after 12 noon:
We have opened a ticket with one of the problematic carriers to find out what could be causing the issue. We will get back to you once we have further information.
Apparently, by providing the info that Steve gave me (i.e. carrier names), that resulted in some movement.
If this doesn't work, I'll see if Steve can get the GV people to get their carrier's people to contact the right person at CC to get this working.
Then, if they all chip in and send me $20,000, we'll be good.
SteveInWA:
Quote from: Rick on October 15, 2014, 09:45:38 am
"I provided Steve with my call logs, and he contacted his contacts at GV. They contacted their contacts at the companies that complete the calls for them. The result has been that GV says the issue is at CC. CC says the issue is at GV. In other words, "mine's bigger"."
That's not an entirely accurate description of what happened, as it implies that GV and CC are just blaming each other, which is not the case at this point in time. The point of failure is downstream from GV, and it's between the last carrier in the routes, and CC's switches. I worked with Rick to collect logs of his calls. I then worked with Google to compare those logs to his GV account's logs, and then to examine the routes that the failed calls took. Google identified the intermediate, or "transit" carriers that were used to send those calls to CC. GV then contacted those carriers to troubleshoot. Both of the carriers (which, contrary to CC's description, are major market players, not cheapo/low-quality) found that the calls were unable to route to CC for some reason).
I gave that information to Rick, and encouraged him to pass it to CC. It's good to see that CC is finally willing to contact the carrier(s), given that it won't get fixed without their participation.
ramjet73:
Quote from: Rick on October 15, 2014, 05:14:25 am
In the meantime, I need reliable phone service. I need the phone to ring when someone calls. Taoman suggested IPcomms, a company I had never heard of (not that this means anything, I'm not a VoIP expert - I got an OBi to cut my phone bill to near nothing with GV).
Have you considered purchasing a Dirt Cheap DID through Callcentric as was recommended by one of their technicians in response to my trouble ticket on a similar CID issue:
Quote
You can try purchasing a Dirt Cheap DID (http://www.callcentric.com/dids/phone_number_sale) which is provided by a different carrier. If you would like, you can purchase a Dirt Cheap DID and if the caller ID issue persists, we will provide you with a full refund for the product (as long as you update us within 48 hours of purchasing the number).
Contrary to their statement that customers with free DID's get the same service as those that pay, there is some evidence to the contrary, and the suggestion to buy a DID essentially to change the routing tends to contradict that.
I've been resisting that suggestion in principle since Callcentric does not have any option to acquire a Hawaii DID, paid or not, but am getting close to biting the bullet and spending $2.95 for a month just to satisfy my curiosity. If the quality of your phone service is important to you that's something you might want to consider as well.
Prior to testing again with Callcentric I had migrated my primary DID connection back to Google Voice but it doesn't offer all the features (like message waiting) of a real ITSP using SIP connections. If the caller ID issues with free Callcentric DID's don't get resolved soon I will probably use my voip.ms account instead where I can get up to 3500 incoming minutes (way more than I need) for a $1 setup fee and $6.95 per month, including a Hawaii (808) DID number. Or just live with the limitations of Google Voice which I will continue to use as my primary service for outbound calls regardless of how my inbound calls are handled.
ramjet73
SteveInWA:
Roger, given your location in Hawaii, and your preferences for phone service, I think voip.ms is the best solution. I'd write off the extra cost as the "I get to live in Hawaii surcharge"!
ramjet73:
Quote from: SteveInWA on October 15, 2014, 07:01:21 pm
Roger, given your location in Hawaii, and your preferences for phone service, I think voip.ms is the best solution. I'd write off the extra cost as the "I get to live in Hawaii surcharge"!
8)
ramjet73
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