Issue:
I can not register a voipms sub account on my OBi 100 unit.
Background:
The sub accounts must have an underscore as part of the user name. ex=12345_XXX
I have successfully registered a VoipMS sub account on the OBI 110. The OBi 110 registered fine. The OBi 100 will not register with the sub account. I tried the same sub account settings with Eyebeam soft-phone, it registered fine.
Conclusion:
Trouble shooting this with voipms support, we arrive at this conclusion. This is part part of the live chat I had with the customer rep.
[Chris] sometimes we run into a device not supporting underscore.
[QBZappy] OK then, I will see if the underscore is the problem. You did say that it is a requirement of the sub account, right? I must use the underscore?
[Chris] yes, since the underscore is part of the username.
[Chris] we cannot change this.
Can someone at OBi central confirm this please.
Edit: OBi 100 firmware= 1.2.1 (Build: 2283), OBi 110 firmware= previous build