Backing Off (0s): Authentication Error
ballew:
I'm having the same issue with a OBi100 Hardware Version 3.4 with software version 1.3.0 (Build:2872).
I have followed the installation instructions but still receive the same error.
My Google account does not use a gmail address and that option is not allowed due to security issues with gmail accounts. The OBiTalk FAQ about using GoogleVoice states:
Can I use a non-@Gmail account Username with Google Voice on the OBi?
Yes, you can use non-gmail account (such as your Google Apps account) and your Google Voice account can be configured on the OBi.
If the OBi100 cannot be configured to operate with GoogleVoice without GMail then I will have to return it.
SteveInWA:
Quote from: ballew on October 15, 2014, 09:20:03 pm
I'm having the same issue with a OBi100 Hardware Version 3.4 with software version 1.3.0 (Build:2872).
I have followed the installation instructions but still receive the same error.
My Google account does not use a gmail address and that option is not allowed due to security issues with gmail accounts. The OBiTalk FAQ about using GoogleVoice states:
Can I use a non-@Gmail account Username with Google Voice on the OBi?
Yes, you can use non-gmail account (such as your Google Apps account) and your Google Voice account can be configured on the OBi.
If the OBi100 cannot be configured to operate with GoogleVoice without GMail then I will have to return it.
Return it.
ballew:
OK, thanks Steve. I had high hopes for ObiTalk products when I got this as a proof of product line test.
I'll contact OBihai support first (I assume that SteveInWA is not a customer tech representative) so they can explain their FAQ entry first then I'll return it and then look for an alternative product.
SteveInWA:
Let me be less ambiguous:
You must use a Google account with Google Voice. That account doesn't need to also have Gmail. If that's what you have, you must sign into it on one tab of your browser, and then sign into the OBiTALK portal on another tab of the same browser, to set up Google Voice on the OBi. This will kick off the process of having you permit access to the Google account, and will generate the necessary secure access tokens for future access.
If you do not already have a Google account, you can set one up here:
https://accounts.google.com/signupwithoutgmail
If you can't or do not want to do that, then send the unit back.
ballew:
OK, I am using a Google account just not with a GMail email address.
I'll try again and go through all of the steps again.
Thanks for your help.
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