Backing Off (0s): Authentication Error
SteveInWA:
This is indicating that you are not signed into an acceptable Google account in the same web browser session, in a separate tab, as you are also signed into the OBiTALK web portal.
You said " xxx@xxxx.com (my google voice sign in email) ?"
Is it your-user-name@gmail.com ? It needs to be a Gmail account. You need to have one browser tab open, logged into a Google / Gmail account, not a personal domain or some non-Google email address, and another browser tab open, logged into the OBiTALK portal. When you add the GV account to SP1, you should see a pop-up window from Google, asking if it is ok for OBiTALK to access your account offline, you should agree. You should then see a spinner wheel icon for several minutes while it exchanges security tokens between the portal and Google. You should then see a message that it was successful.
Did you see all those things? If not, you should delete the SP1 configuration, and start over from the beginning.
wescape:
I have a google account with google voice that I am logged into in a separate tab but I do not use gmail. I see the pop up window asking to access my account offline and the spinner wheel but then it says authentication error. Should I change my log in email to a gmail email?
SteveInWA:
If I were you, I'd get a good night's sleep first, and then do this, but of course, the sleep part is up to you ::)
It's actually a good idea to attach a Google Voice number to a dedicated account, for maximum security, and so that it doesn't interfere with anything else you do with Google.Go to https://mail.google.com and set up a brand new Gmail account. Pick two random series of upper and lower case letters and numbers, one for the user name and one for the password, so you won't get any SPAM. You're not going to actually use this for email anyhow.Extremely important: write the user name and password down, and store it in a safe place. As soon as you have some time and energy, also set up a recovery email address (use your other email account) and a recovery phone number (NOT your GV number!!!). This is because, if you lose the user name and password, and don't set up a recovery method, you will never be able to get back into your account to manage your number.Go through the couple minutes of setup stuff to get the new Gmail account working, then log out.Log back into your existing GV account.Now, you are going to follow these instructions to transfer your existing GV phone number over to the Gmail account you just created: https://support.google.com/voice/answer/3527591?hl=en&ref_topic=1708124 After you do that, you need to add a forwarding telephone number and verify it with a phone call from Google.While signed into this new GV account, open another tab, and go to Gmail using the same new account you just created. Click the avatar on the left side of the page (the generic blue head and shoulders icon), open Chat, and make one outbound phone call to any number, then hang up. This will install Chat as a forwarding target on your new GV account. Switch back to the new account, go to the Phones tab of settings, make sure Chat is now there on the list, and add a check mark next to it.Go back to the OBiTALK portal in another browser tab, delete SP1 and factory reset your OBi, and then add it back to the portal using the ***5 method, and finally, perform the GV/OBi setup routine again
wescape:
Thank you for the help. I finally got connected and I can make outgoing calls but I am still not able to receive incoming calls. The troubleshooting section here: http://www.obihai.com/faq/GV-and-the-OBi/My-OBi-Does-Not-Ring
says I need to have the google chat box checked but this box is absent. Do you know how I can get it to appear? Or do you know of another way I can receive calls?
Wes
SteveInWA:
Great.
But, I actually answered that question twice already -- you need to make one outbound call via Chat to get it to appear as a forwarding target on the Google Voice Settings page, Phones tab:
"While signed into this new GV account, open another tab, and go to Gmail using the same new account you just created. Click the avatar on the left side of the page (the generic blue head and shoulders icon), open Chat, and make one outbound phone call to any number, then hang up. This will install Chat as a forwarding target on your new GV account. Switch back to the new account, go to the Phones tab of settings, make sure Chat is now there on the list, and add a check mark next to it."
And, in my linked directions,
"Verify that you also have "Google Chat" listed as one of your forwarding targets on the list. If you want to receive calls via GV on your OBi, you must have a check mark next to Google Chat. If you are going to instead forward inbound calls to a SIP ITSP (Callcentric, Anveo, voip.ms, etc.) phone number, then add that number to your forwarding phone list, and later, add it to your OBi as another Service Provider.
If you do not see Google Chat, then open another browser tab, log into Gmail, not GV, and use Google Chat to make one outbound phone call. This will restore Chat to your list of forwarding targets."
Note: If you do not see your chat avatar on the left side of the page in Gmail, you need to install the Google voice and video web browser plugin.
Here is a post with complete instructions on how to do that:
https://productforums.google.com/d/topic/voice/DvhkFw1kknA/discussion
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