Stops Working After 3 Hours
Veghead:
I purchased an Obihai 200 from NewEgg a couple weeks ago with the intent of using it to replace my Vonage service. I finally got it hooked up to my Google Voice account and when it works, it's awesome! Unfortunately, it seems to stop working every 3 hours or so.
The first two lights will still be lit up, but the phone light will be dark. The physical phone hooked up to the Obihai 200 thinks it has service, but when I dial a number I get an error message that I have no service. If I power cycle the device it works again. But after a couple hours it will stop working again.
Any ideas?
-Sean
Shale:
Dialing ***1 gives you basic network status including IP address etc. That could be used to see if things are hung up in the OBi somehow. Hang up when done listening.
Try dialing **9 222 222 222, which is the OBi echo test, while you are having the problem. That would see if you are getting out.
I suspect your problem may involve some kind of connection timeout with your router. I wonder if there is some keep-alive setting.
I am not expert in such things, but these tests could get more info.
Veghead:
Dialing ***1 tells me that it has the IP I expect and basic networking is fine.
Dialing **9 222-222-222 fails the same way all other calls fail.
"There is no service available to complete your call."
Mango:
Quote from: Shale on October 13, 2014, 02:28:35 pm
I suspect your problem may involve some kind of connection timeout with your router. I wonder if there is some keep-alive setting.
Shale is very likely correct. What router do you use?
While the problem is occurring, are you able to access the OBi's internal configuration? If so, please take a look at Status >> System Status >> SPx Service Status and see if that gives us any clue as to what the problem is.
Some routers inexplicably disable their internal DNS server after a time. Please navigate to System Management >> Network Settings >> Internet Settings. Set the following:
DNSServer1: 8.8.4.4
DNSServer2: 208.67.222.222
If you use OBiTALK to configure your device, you may need to use OBi Expert Configuration to change these settings. If this does not solve the problem, you may return DNSServer1 and DNSServer2 back to default and we will investigate your router further.
azrobert:
I had a similar problem. Outbound calls would always work, but inbound calls would stop working.
I don't know what I'm doing with Keep Alive, but the following fixed my problem.
Voice Services -> SPx Service
X_KeepAliveEnable: Checked
X_KeepAliveExpires: 60
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