Vestalink kicked me off the unlimited plan for exceeding its limits?
Codesmith:
Update
I never got a response to my first email, but after 11 days they responded to a post on another forum and I was switched back.
Usage for that month was totaled 1227 minutes. 48 hours prior to being automatically demoted I was on the phone for a total of 239 minutes in one day.
Closest thing to an explanation was "Please watch out for the usage as a regular resident line don't use the phone for more than 2 hrs a day."
carl:
Why not to enjoy the long thread on DSL reports regarding the same? Contains some interesting artistic performance from Vestalink.
http://www.dslreports.com/forum/r29618379-Vestalink-considers-2400-min-an-abuse-of-their-unlimited-plan-
Mooserator:
Why not file a grievance with your credit card company for a charge back of the Vestalink fee (basis of false advertising, for "unlimited" service) , cancel your account, and take your business elsewhere? Vestalink is not going to change their policy for you tomorrow, next week, or next month...
carl:
Quote from: Mooserator on November 11, 2014, 07:04:11 am
Why not file a grievance with your credit card company for a charge back of the Vestalink fee (basis of false advertising, for "unlimited" service) , cancel your account, and take your business elsewhere? Vestalink is not going to change their policy for you tomorrow, next week, or next month...
Because you can go only so many months back to do that and different cards have different policies, but the OP should have at least tried that .
Mooserator:
Visa and MC generally allow 120 days from the point at which the "consumer was aware of a problem". Easy to find that statement in several google links. From the OP's time stamp, he is still within that window...
Navigation
[0] Message Index
[*] Previous page