OBI 100 -> OBI 200, now caller ID displays "Out of Area"
Bitcaptain:
Quote from: azrobert on September 19, 2015, 05:13:27 pm
Try this:
Physical Interfaces -> Phone Port -> CidNoNameFormat: Show Caller Number
This is a new feature. if you don't see this option, upgrade your firmware.
Thank you!
Tooth:
Greetings,
My home phone number (Google Voice) forwards all inbound calls to my Callcentric number. I also have a call treatment that routes all inbound calls from contacts in my Callcentric phone book directly to my Callcentric extension. I've recently noticed that the caller's name that is entered into my Callcentric phonebook is not being shown on the caller ID display on the handset of my home phone.
Callcentric support has advised that the issue is specifically related to the Obi200 not parsing the CNAM/ caller ID information properly. CC suggested that I contact Polycom Support for a resolution. Before I do that, I wanted to check here to find out if there is any solution or workaround for this issue?
Taoman:
Quote from: Tooth on November 19, 2021, 09:32:36 am
I wanted to check here to find out if there is any solution or workaround for this issue?
Which SP is your Google Voice trunk configured on?
Which SP is your Callcentric trunk configured on?
I will assume Google Voice is on SP1.
Check your Call History directly on your OBi device itself. Do you see any calls From SP1?
Tooth:
Quote from: Taoman on November 19, 2021, 01:38:01 pm
Which SP is your Google Voice trunk configured on?
Which SP is your Callcentric trunk configured on?
I will assume Google Voice is on SP1.
Check your Call History directly on your OBi device itself. Do you see any calls From SP1?
Google Voice is configured on SP1, Callcentric configured on SP2. Using the call history directly on the OBi, I looked for a recent example of an inbound call from someone in my Callcentric phone book. On that call, I could see that inbound call was from SP1.
I guess that means the call is actually being answered on SP1 and not being properly forwarded to SP2? Something must be wrong with my Google Voice settings?
Taoman:
Quote from: Tooth on November 23, 2021, 12:02:02 pm
I guess that means the call is actually being answered on SP1 and not being properly forwarded to SP2? Something must be wrong with my Google Voice settings?
Indeed. This has nothing to do with Callcentric or your OBi device. I'm surprised Callcentric steered you wrong. Their answer was utter bs.
First, check the following link and make sure your OBi device is unchecked.
https://www.google.com/voice/b/0/redirection/voice/#phones
Then click on the Groups heading.
Edit All Contacts
If Default phone list is collapsed, click on Edit button
Uncheck your OBi device and Save your settings
PS. I assume you haven't created any additional labels/groups and added them to any of your Contacts? If so, you'll need to uncheck your OBi device for those groups also.
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