Issues with obihai to dial in to a conference call with passcode
ranantha:
Last week bought a OBIHAI100 adapter from Amazon to setup with GV.
OBIHAI 100 Firmware 1.3.0 (Build: 2872)
I cannot get into conference calls with a pass-code.
I enter the conference call number and it asks to enter the pass-code.
I input the pass-code and the phone tone goes blank for 5-10 secs and disconnects.
Raised a ticket(OBi100 300811852) with Obihai support who asked to change the following configuration first on my OBi device:
1. Log in to your OBiTALK account
2. Under OBi Dashboard, click on your OBi device 3. Go to Expert Configuration 4. Under Service Providers -> ITSP Profile A -> General, change DTFMethod to Inband.
Note: You will need to uncheck both "OBiTALK settings" and "DeviceDefault"
to make changes to the parameters.
I did that will no success. Same behavior as detailed above.
Then they asked me to check directly dial with google voice without Obihai to a conference bridge to see if it works and it did work without any issues.
Lastly they asked me to change phones and try and I tried with 2 different phone but no sucess. same behavior on both phones.
Finally they asked me to post in this form and see if anybody can help me resolve this issue. :(
please your help is appreciated.
drgeoff:
Quote from: ranantha on October 31, 2014, 01:54:02 pm
1. Log in to your OBiTALK account
2. Under OBi Dashboard, click on your OBi device 3. Go to Expert Configuration 4. Under Service Providers -> ITSP Profile A -> General, change DTFMethod to Inband.
Note: You will need to uncheck both "OBiTALK settings" and "DeviceDefault"
to make changes to the parameters.
There is a missing step in the above instructions from OBihai. Add:
5. Click on "Submit" in the group of 3 buttons at the bottom.
But maybe you did that anyway.
ranantha:
Yes. I did press submit and also did a reboot Checked the values too after reboot.
azrobert:
I thought Obihai fixed all the DTMF problems.
Anyway, you can try the other DTMFMethods (RFC2833 and SIPInfo).
If that fails try all the DTMSMethods with
Physical Interfaces -> Phone Port -> DTMFRxMode: Software
ranantha:
Tried all these options with no success.
Navigation
[0] Message Index
[#] Next page