Play message to the one who answers the call ?
Prez:
I have linked my OBI 100 to my GV account and set up call forwarding.
Can a message be played to the person who ANSWERS the call.
(Again the message is not for the caller. Also, I am not talking about voicemail.)
SteveInWA:
What sort of message? What do you mean, exactly? Why?
It sounds like you may not understand how Google Voice works with OBi devices.
GV is not simply a free telephone carrier used by OBi boxes. It's an inbound call forwarding system. Someone calls your GV number. GV then forwards that call to your list of forwarding destinations. There can be a total of six, in any combination of US mobile or land line phone numbers. One of those destinations can also be Google Chat. OBi boxes are pretending to be Google Chat clients. When you answer a call on your OBi-connected telephone, you are answering a call forwarded to the OBi device's chat client, by Google Voice.
So, the caller is either going to get you, live, or they'll get your GV voice mail greeting. The greeting is recorded and managed by you, on your Google Voice account, here: https://www.google.com/voice#voicemailsettings
GV can also provide a "call screening" feature. If you turn it on, you, the person answering the call, will hear "call from Joe Blow", if you have a Google Contact listing for Joe, or if you've had GV ask Joe to record his name previously. If not, you'll hear "call from unknown caller". In either case, you will then be asked to press 1 to accept Joe's call, or to press 2 to send Joe to GV VM.
https://www.google.com/voice#callsettings
There are some unrelated OBi features regarding OBi's own "auto attendant" feature, but again, it's unclear what you mean, and what you want to do. Describe your desired behavior in more detail...give a hypothetical example.
Prez:
Sure. Here is a use case-
Imagine the GV number is assigned to a call center. When the customer calls, we would like the call center agent to hear the following message- "be courteous and be patient" prior to answering the call.
The goal is superior customer service.
Hope that helps.
SteveInWA:
No, it can't do that.
Google Voice is not designed for, nor supported by Google, for business use. Problems do occur occasionally, and there is no direct customer support, nor any service level guarantee for GV. When something goes wrong, any money you may have saved on phone cost will be offset by loss of business and reputation when people can't reach you.
RFC3261:
Quote from: SteveInWA on November 02, 2014, 01:22:19 pm
... nor any service level guarantee for GV.
I always thought there was a guarantee. It is you get what you get. And get over it if you expect different. :)
That said, GV does an amazing job most of the time. Their uptime and reliability is quite good. It is just that they are so big and have so many customers, that any outage causes a disturbance in the force that it does not take Obi-Wan to feel.
But, yes, if your income is on the line, you want someone to be able to hold accountable for outages, and GV is not (and has never tried to be) that.
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