Auto attendant questions
Mooserator:
Brand new Obi user. Purchased an Obi200 unit ~2 weeks ago. Current have it configured for two service providers: SP1 is Google Voice and SP2 is Phonepower (Obi user unlimited plan). SP2 / Phonepower is configured as the primary service. Interested in using the Auto Attendant to make long distance from my work place. This would prevent LD charges to my employer. Thought I had it figured out, but evidently not. Here is how it went:
1. Added my cell phone number as a trusted number.
2. Called the Auto Attendant using the cell phone, setup a call back to my work phone. (Note, I can't call the Obi AA from my desk because the caller id is not my desk extension number...it is the main facility number. I don't want to add the facility number as a trusted caller since other people may call my home from work, and they should not get the AA).
3. AA called my desk phone...success!
4. Chose option #2 to make a new call.
5. Input the number I wanted to connect to.
6. It rang...success?
7. When the destination picked up the call, it disconnected ME...FAIL!
What am I doing wrong? Do I need specify SP1 (Google Voice) for one of the call segments? I really want the Phonepower number showing up on the caller ID for the person I am calling, rather than the GV number.
Advice, help, and suggestions would be appreciated.
Thanks and regards,
Ryan.
azrobert:
You also have to specify a Primary Line for the AA.
Using OBi Expert
Voice Services -> Auto Attendant -> Primary Line: SP2 service
I don't know why your call is disconnecting.
This is how to use OBi Expert:
From the OBiTalk dashboard click Edit Profile on the left column.
At the bottom of the page check "Enable Obi Expert..."
Click Submit Query.
Now you can go directly to OBi Expert from the dashboard.
Click Obi Dashboard.
On the right of your OBi200 is an icon with a red E.
Click on it to enter OBi Expert.
To navigate click on the titles with the +
Then click on a sub-title
An example click on Service Providers
Then click ITSP Profile A General
There 2 boxes to the right of each setting
To change a setting uncheck the box under ObiTalk Setting
Then uncheck the box under Device Default
Now change the setting
After you have made all the necessary changes for that page, click Submit at the bottom of the page.
OBiTalk will download the configuration changes to the OBi200 and reboot it.
Wait until this process is complete before continuing to the next page.
azrobert:
There is another callback method.
You call the OBi200.
When you hear the ringback wait a couple seconds then hang up.
The OBi200 will make the callback based on the callerid.
If you are the only person using this method the AA can be easily changed to call your work number.
This is the default AA DigitMap:
([1-9]x?*(Mpli)|[1-9]|[1-9][0-9]|<00:$1>|0|**1(Msp1)|**2(Msp2)|**3(Msp3)|**4(Msp4)|**70(Mli)|**8(Mbt)|**81(Mbt)|**82(Mbt2)|**9(Mpp)|(Mpli))
This is the rule that sets your callerid as the callback number: <00:$1>
When you hangup the AA sends "00" to the Digitmap.
$1 is a variable containing your callerid.
The above rule replaces "00" with your callerid.
Change the rule to: <00:12223334444>
1-222-333-4444 is your work number.
Disclaimer:
I've used this callback method, but I never changed it like this.
Mooserator:
Thank you for the suggestions. The call back based on caller id is understood, but not really needed at this point. At work, there is the desk phone versus caller id issue. And outside of work I still want to be able to use it, so I don't want to "hard code" the call back number.
The primary line for the AA is already specified. It lists "SP2 Service". I just verified this setting within the Obi Expert. A screen shot is attached.
I am still stuck with the disconnect. Does AA require the VOIP service provide "two lines"? The first line connects the Obi to me, and the second connects the Obi to the destination...? Phonepower only provides me a single line.
azrobert:
Yes, it requires 2 lines.
One line to call you back and another to make the outbound call.
Change the AA Primary line to SP1.
When you make the outbound call dial **218005551212
Now the AA will use GV to call you and PP for the outbound call.
Maybe I wasn't clear on my post about the callback.
You would call the OBi200 with your cell.
After you hangup the AA would normally make the callback to your cell based on callerid.
I changed code so the AA will call your work number instead of your cell.
Now you don't have to enter your callback number.
Navigation
[0] Message Index
[#] Next page